Our Reviews
Matthew G|2020 GMC 2500HD Sierra
Confirmed Service Customer
1/27/2025
Awesome service, timely and efficient
1/28/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Royal Buick GMC and we hope to see you again soon!
TUCSON, AZ
Julian B|2023 GMC Sierra 1500
Confirmed Service Customer
1/27/2025
Excellent communication and loaner.
1/28/2025
Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
ORO VALLEY, AZ
Kenneth W|2021 GMC 1500 Sierra
Confirmed Service Customer
1/27/2025
We I returned to pick my vehicle up from be service, it took more than 15 mins of walking around the complete complex to find mi truck. The recipetions had no ideal were the vehicle was.
2/4/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Belinda S|2021 Buick Envision
Confirmed Service Customer
1/27/2025
Ryan kept me informed through the whole process, from my vehicle being dropped off, troubleshooting, parts order, warranty coverage, and my vehicle being ready. He addressed all questions that I had. The only reason for 4 stars is because my vehicle smells like hot coolant/antifreeze everytime I have driven it since picking it up. The vehicle is not overheating, but the odor is concerning.
1/29/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VAIL, AZ
Lestra N|2023 Buick Envision
Confirmed Service Customer
1/27/2025
All employee's are exceptionally friendly and very professional.
1/28/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again. Have a great day!
TUCSON, AZ
Brian D|2022 GMC Canyon
Confirmed Service Customer
1/27/2025
Timely and comfortable waiting area
1/28/2025
Hi, thank you for the high star rating! We sincerely thank you for the positive review, and look forward to seeing you again soon!
ORO VALLEY, AZ
James P|2024 GMC Sierra 1500
Confirmed Service Customer
1/27/2025
The service department did an excellent job. I had to wait for my truck and they went out of the way to get me done quickly. Mike is the best Service Manager. Always helpful and informative.
1/28/2025
Hi there, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
TUCSON, AZ
Vickie H|2021 GMC 2500HD Sierra
Confirmed Service Customer
1/27/2025
Chris s. is my service man. He is the best. Always provides the best service. Greets me with a smile and keeps me informed. What more could you ask for..
1/28/2025
Hi, thanks for your kind comments about our staff. We sincerely thank you for the positive review, and look forward to seeing you again soon!
TUCSON, AZ
Michael E|2025 GMC Sierra 3500 HD
Confirmed Service Customer
1/29/2025
Tim Did A Great Job, Very Quick And Efficient! Thank You!
1/30/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
MARANA, AZ
Nancy N|2013 Buick Enclave
Confirmed Service Customer
1/29/2025
Jay is very nice to me. I fill very comfortable with him!
1/30/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
GREEN VALLEY, AZ
Shirley B|2017 Buick Encore
Confirmed Service Customer
1/29/2025
Efficient, timely. Pleasant waiting room
1/30/2025
We want all our clients to have a comfortable and stress-free experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
TUCSON, AZ
John B|2016 Buick Encore
Confirmed Service Customer
1/29/2025
had you not switched MPH, TEMP and who knows what else to the METRIC system, I'd have rated you a 5 (excellent). I'm hoping you can walk me through correcting this....and hoping I don't have to drive across town to have you make the correction. John Bell, 2016 Encore.
1/31/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
TUCSON, AZ
Shane T|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/25/2025
Excellent service department!
1/29/2025
Hi! Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
TUCSON, AZ
Darlene D|2024 Buick Encore GX
Confirmed Service Customer
1/25/2025
Prompt & Courteous service.
1/26/2025
Hi! Your satisfaction is important to us, so we want to sincerely thank you for choosing Royal Buick GMC and we hope to see you again soon!
TUCSON, AZ
Lori P|2024 Buick Encore GX
Confirmed Service Customer
1/25/2025
nothing
1/26/2025
Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
MARANA, AZ
Lindsey M|2016 Buick Regal
Confirmed Service Customer
1/25/2025
Ryan is the best service advisor. He remembers me everytime we come in. He is accomidating and informative. He is the absolute best.
1/26/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at Royal Buick GMC! We hope to be of service to you again in the future. Take care!
MARANA, AZ
Hector H|2025 GMC Sierra 1500
Confirmed Sales Customer
1/26/2025
Andy Villa really did a great job to make sure we got what we wanted. Make car buying simple.
ANDRES VILLA
1/27/2025
Hello, we're happy to hear you had such a positive experience with our staff! Thank you again for choosing Royal Buick GMC and we look forward to your next visit. Take care!
GREEN VALLEY, AZ
John B|2021 Buick Encore GX
Confirmed Service Customer
2/3/2025
Brought our car in for regular service. The car was brought in right on time and serviced promptly. The car was finished and I was on my way in an hour. Good, prompt, professional service!
2/4/2025
Hello, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us! Take care!
TUCSON, AZ
Bryan B|2024 GMC Terrain
Confirmed Sales Customer
2/3/2025
Susan and Jose where friendly and very helpful. Jose was very friendly and patient with me, while I figured out what I was looking for and wanted to buy the GMC Terrain. Whether the time it took for getting all the paper work right and the payment I needed everyone was friendly and helpful. Thanks
JOSE RAMIREZ
2/4/2025
Thank you so much for your kind words! We’re thrilled to hear that Susan and Jose were able to assist you with your GMC Terrain purchase. Providing excellent customer service is important to us, and it’s wonderful to know that Jose's friendliness and patience made your experience positive. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new vehicle, and thanks again for choosing us!
TUCSON, AZ
Victor R|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
2/3/2025
Excellent customer service
2/4/2025
Wow, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Malik M|2022 GMC Yukon XL
Confirmed Service Customer
2/3/2025
You are the best in the west like they say it is 100% True I wish you the best ….
2/4/2025
Hi, thank you so much for your high rating. Thanks again for taking the time to leave us this information about your recent visit. Take care!
TUCSON, AZ
97124peter P|2014 GMC Acadia
Confirmed Service Customer
2/3/2025
Chris Savatano was very helpful and competent.
2/4/2025
Thanks for highlighting our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TUCSON, AZ
Robert O|2021 GMC 3500HD Sierra
Confirmed Service Customer
2/3/2025
Team did a great job
2/4/2025
Hello Robert, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Royal Buick GMC. We're looking forward to your next visit with us! Take care!
VAIL, AZ
Mark B|2024 GMC Acadia
Confirmed Service Customer
2/3/2025
Outstanding as always.
2/4/2025
Hello, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Royal Buick GMC!
TUCSON, AZ
Maria D|2025 Buick Envista
Confirmed Sales Customer
2/3/2025
I bought a Buick 2025 and i just love it.. Our salesman was Nick Traynor...
NICHOLAS TRAYNOR
2/4/2025
Hi, thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TUCSON, AZ
Bob S|2021 Buick Envision
Confirmed Service Customer
1/30/2025
Very professional and timely service, organized, courteous, communicate well
1/31/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
MARANA, AZ
Robert L|2025 GMC Canyon
Confirmed Sales Customer
2/1/2025
Scott Chambers pulled through and got us into a new Denali
JOSE RAMIREZ
2/3/2025
Congratulations on your new vehicle! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ORACLE, AZ
Jonathan C|2024 GMC 2500HD Sierra
Confirmed Service Customer
2/3/2025
Great service
2/4/2025
Hi Jonathan, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
TUCSON, AZ
Yanira M|2016 Chevrolet Malibu
Confirmed Service Customer
2/4/2025
It's always a great experience with everyone at Royal Buick & GMC. Chris is always attentive to my vehicle needs and now I got new bulbs for my headlights on my 2016 Chevy Malibu. Everyone is professional and great customer service is always given to me. Thank you everyone 💓 100% stars for Chris. Yanira 😇
2/5/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience at Royal Buick GMC and that Chris was able to assist you with your vehicle needs. Your feedback is invaluable to us, and we’re so proud of our team for providing excellent customer service. If you need anything else or have more questions in the future, don't hesitate to reach out. We look forward to seeing you again soon!
TUCSON, AZ
Carla B|2020 Buick Enclave
Confirmed Service Customer
2/4/2025
GREAT PEOPLE GREAT SERVICE
2/5/2025
Hello, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us! Take care!
TUCSON, AZ
Carol T|2022 GMC Acadia
Confirmed Service Customer
2/12/2025
Kindness, experience, comfort, caring, good people
2/13/2025
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
TUCSON, AZ
Ray M|2013 Buick Enclave
Confirmed Service Customer
2/12/2025
For what I had done it shouldn't have taken 4 days.
2/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ORO VALLEY, AZ
Samuel G|2023 GMC 1500 Sierra
Confirmed Service Customer
2/4/2025
Excellent work and kept me informed as to when the work would be done.
2/5/2025
Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!
TUCSON, AZ
Stefan W|2025 GMC Yukon
Confirmed Sales Customer
2/12/2025
As usual, Ahmad came through with a vehicle for me.
AHMAD EL-FARAMAOUI
2/13/2025
Hi! Thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
TUCSON, AZ
Suzanne S|2017 Buick Envision
Confirmed Service Customer
2/12/2025
Mike did a great job! He listens to what the customer says and gets it done. Thank you, Mike. Suzanne Sumrall
2/13/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
GREEN VALLEY, AZ
Ed P|2021 GMC 1500 Sierra
Confirmed Service Customer
2/12/2025
Normal normal oil change, you always do a great job, Service Bolton on transmission, seems to be a little inconsistent shifting since they replaced the seal? Also had an out of freeze leak the chuck said wasn't leaking at the time it was in, has started leaking again, did they have a chance to she were all the yucky brown stuff was leaking from? Thank you
2/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GREEN VALLEY, AZ
Erin C|2019 Buick Enclave
Confirmed Service Customer
2/12/2025
I came in with what I thought was an exhaust leak. Turned out it was my catalytic converter. In a way that made driving inadvisable. I was a walk in and Jay Rau fit me in to the schedule and had my vehicle diagnosed within 2 hours, and work completed by the next morning. Every experience I have with the dealership is great! Largely in part to the great customer service I always receive from Jay.
2/13/2025
Hi there! We're so happy we were able to help you out! Thank you again for choosing Royal Buick GMC and we hope to see you again soon!
VAIL, AZ
David B|2014 Buick Encore
Confirmed Service Customer
2/13/2025
Mike Van Erem continues to be extremely knowledgeable and helpful. Thanks, Mike!
2/14/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We're glad we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
TUCSON, AZ
Sharon B|2023 Buick Envision
Confirmed Service Customer
2/14/2025
Very professional and got done sooner than they told me....so greatful for that...
2/15/2025
Hello, we really appreciate your feedback! We look forward to your next visit! Take care!
GREEN VALLEY, AZ
Janet E|2025 Buick Enclave
Confirmed Sales Customer
2/14/2025
Daniel Acuna was very kind and listened to me about my car wishes. Transaction with very smooth.
DANIEL ACUNA
2/15/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Royal Buick GMC! We sincerely value your business and look forward to your next visit!
TUCSON, AZ
Charles G|2021 GMC Canyon
Confirmed Service Customer
2/17/2025
The service was excellent as always. However, I can't afford $120 for an oil change that I am fully capable of performing myself. I have found a reputable shop that I can use to keep my "Warranty Forever" in effect for half that cost.
2/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
David D|2022 GMC 1500 Sierra
Confirmed Service Customer
2/17/2025
Considering how expensive my vehicle is, I wish you would bring back the car wash service you provided before COVID shutdowns. Great job, but initially slow to provide me feedback on the status of my car, and additionally didn't give me any feedback on my vehicle when I picked it up. I want to be clear, it's a great shop, but they start to get overwhelmed and communication falls off quickly.
2/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Blake S|2025 GMC Sierra 1500
Confirmed Sales Customer
2/17/2025
Everything went smoothly
SPENCER HARRIS
2/18/2025
Hello, we're glad to hear you enjoyed your visit. If you have any further questions, please don't hesitate to reach out!
TUCSON, AZ
Joseph T|2025 GMC Canyon
Confirmed Sales Customer
2/17/2025
Andy Villa was very polite and helpful in finding the GMC Canyon that I wanted in a short amount of time. Royal also provided some extra vehicle options without charge.
ANDRES VILLA
2/18/2025
Wow, it's experiences like yours that really keep us motivated! Thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ORO VALLEY, AZ
Elizabeth M|2018 Buick Encore
Confirmed Service Customer
2/17/2025
I always have a good experience at the dealership. The dealership is busy which means it is valued by its customers. A coupon would be nice for the oil change.
2/18/2025
Hi, thank you for the feedback and for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TUCSON, AZ
Michael M|2024 Buick Enclave
Confirmed Service Customer
2/17/2025
Everything was great and on time.
2/18/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
TUCSON, AZ
Stanley T|2022 GMC Yukon
Confirmed Service Customer
2/17/2025
Daniel was my sale person did a great job
2/18/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
TUCSON, AZ
Margaret M|2024 GMC Sierra 1500
Confirmed Service Customer
2/19/2025
Good
2/20/2025
Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
TUCSON, AZ
Kathryn R|2025 Buick Envista
Confirmed Sales Customer
2/19/2025
Sales experience was great! But the finance part was horrible! Over 700 scores and could not be our own credit union financing terms. I felt like after we initiated our estimate before they pulled credit that kept that and didn’t try for anything better. Never had these difficulties with other dealerships and we have bought lots of cars!
SCOTT ABBOTT
2/25/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
BENSON, AZ
Glenn T|2025 GMC Sierra 1500
Confirmed Sales Customer
2/19/2025
We called your dealer and Martin E answered the phone. We had questions about a truck we seen online and he was very knowledgeable and friendly. He was able to work up a deal so we decided to drive over 100 miles one way to look at truck and make the purchase. Martin even came in on his day off to help us out. It was a joy to work with him on our vehicle purchase.
MARTIN ESCALANTE
2/20/2025
Thanks for highlighting our staff who helped make this such a great experience! It's our commitment to ensure quality customer care. Please don't hesitate to reach out to us if there's anything more we can do!
QUEEN CREEK, AZ
John B|2024 Buick Envista
Confirmed Sales Customer
2/20/2025
Bought my car through Costco Auto Buying program. Royal Buick was a very helpful participant making the process as easy as possible.
ROGER SELBY
2/21/2025
Hi John, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit with us! Take care!
TUCSON, AZ
Alan P|2021 GMC 1500 Sierra
Confirmed Service Customer
2/20/2025
Overall, I am extremely satisfied with the service received from Royal GMC. More specifically, my service advisor, Ryan Verduzco. He made the process of having my transmission replaced extremely painless and his professionalism and willingness to help was second to none! It is clear in his demeanor, Ryan takes a lot of pride in what I think can be a thankless job. ~Alan
2/21/2025
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were extremely satisfied with the service provided by Ryan Verduzco. His dedication to ensuring a smooth and painless process, especially with something as crucial as a transmission replacement, is truly commendable. We pride ourselves on our team's professionalism, and it's wonderful to know that Ryan's commitment to customer satisfaction made a difference for you. We will be sure to pass along your kind words to him! If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!
VAIL, AZ
Mario R|2025 GMC Sierra 1500
Confirmed Sales Customer
2/13/2025
Scott was very knowledgeable about the vehicle he was selling me. Moreover, he made the process of purchasing a new vehicle seamless and I was out of there with my new truck quicker than I thought! Often times purchasing a new vehicle is a long drawn out process.
SCOTT ABBOTT
2/14/2025
We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TUCSON, AZ
Gary L|2022 Buick Envision
Confirmed Service Customer
2/15/2025
Ok
2/16/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
TUCSON, AZ
Jesse F|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/17/2025
Recall taken care of in a timely manner. Always good interactions with your staff. Thank you
2/18/2025
Hello, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TUCSON, AZ
Edwin A|2023 GMC Sierra 1500
Confirmed Service Customer
2/19/2025
Excellent
2/20/2025
Wow, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Nicole D|2014 Buick Verano
Confirmed Service Customer
2/20/2025
Great service. They prioritized my need to get to an appointment and got my oil change done in a timely manner. Very professional and honest.
2/21/2025
Hello Nicole. It is great to hear everything was done to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Royal Buick GMC!
TUCSON, AZ
Allen H|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
2/20/2025
All good
2/21/2025
Hi Allen, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
TUBAC, AZ
Sheri T|2011 Buick LACROSSE
Confirmed Service Customer
2/20/2025
I had to return after my service appointment because i had several lights come on regarding my tire service system...????I didn't know how serious it was so I had to drop everything to rush back to get it taken care of the next day...not good.
2/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
James R|2012 GMC 1500 Sierra
Confirmed Service Customer
2/20/2025
thank you Royal Buick GMC and Service Advisor Mike Vanerem. you all have a day thank you.
2/21/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
TUCSON, AZ
Jerry K|2025 GMC Sierra 1500
Confirmed Sales Customer
2/21/2025
Left the dealership with a smile on my face hands down the best experience I ever had at a dealership great team
DEREK DECKENS
2/22/2025
Wow, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care, Jerry!
TUCSON, AZ
Joyce K|2013 Buick Verano
Confirmed Service Customer
2/24/2025
Have dealt with Royal Buick for many years and have been satisfied with all of their responses to my questions and/or problems. This time I had to wait for a few weeks to get an appointment to have the problem resolved, but overall I am very happy with their response.
2/25/2025
Hi, thank you for the feedback and for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TUCSON, AZ
Peter C|2024 GMC Terrain
Confirmed Service Customer
2/24/2025
Jay was wonderful. He explained everything, helped me find the waiting room (very nice room with food) and I got out the door right on time. My husband was unable to bring our new car in so I braved up and did it. I was so pleased as to how I was treated. Thank you Jay and Royal GMC P.J. Cathey (wife)
2/25/2025
Hello, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TUCSON, AZ
Barbara J|2024 Buick Envision
Confirmed Sales Customer
2/24/2025
Friendly service. Not high pressure.
SCOTT ABBOTT
2/25/2025
Hi there! We're so happy we were able to help you out! Thank you again for choosing Royal Buick GMC and we hope to see you again.
FRANKFORT, MI
Donald T|2017 GMC Acadia
Confirmed Service Customer
2/27/2025
Was greeted by Chris on arrival and discussed concerns. Left car for service and new parts. Went for a long walk and an hour later Chris called me and said car was ready. At this point all concerns of mine are satisfied. A good experience.
2/28/2025
Hello, we're glad to hear you enjoyed your visit. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
ORO VALLEY, AZ
Manuel R|2005 Buick LeSabre
Confirmed Service Customer
2/27/2025
Excellent service. Didn't try to sell me a service I didn't need. Last place I had my car serviced they tried talking me into getting my brakes serviced of which I had my doubts they needed serviced. Jay (Royal GMC service consultant) reinforced my doubts telling me that the back and front brake pads looked good.
2/28/2025
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Have a great day!
Tucson, AZ
Dennis B|2018 GMC Acadia
Confirmed Service Customer
2/20/2025
Great service and great and kind and friendly people!
2/21/2025
Hi Dennis, your wonderful feedback and rating mean a lot to us. Thank you for the great review!
WHITE BEAR LK, MN
John W|2015 Buick LaCrosse
Confirmed Service Customer
2/21/2025
Excellent bodywork to the entire right side of my car. Great customer service! Work was completed ahead of schedule.
2/22/2025
Hello John. It is great to hear everything was done to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Royal Buick GMC!
TUCSON, AZ
Helen L|2022 Buick Envision
Confirmed Service Customer
2/24/2025
All went well.
2/25/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
MARANA, AZ
Kimberley R|2025 Buick Envista
Confirmed Sales Customer
2/25/2025
I had a great experience buying my new Buick from Royal. Jose was a pleasure to work with.
JOSE RAMIREZ
2/26/2025
Hi Kimberley, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
TUCSON, AZ
Luis V|2021 GMC Acadia
Confirmed Service Customer
3/3/2025
Tim was great helping me get my wife's car repaired and quickly
3/4/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
TUCSON, AZ
Gregory W|2024 GMC Sierra 3500 HD
Confirmed Sales Customer
3/4/2025
Salesman Derek was excellent. Came out and greeted us and the rest was awesome from there.
DEREK DECKENS
3/5/2025
We're glad to hear you found our staff so helpful! Our commitment is always to deliver such a great experience. If there's anything further we can do for you, we are happy to help!
TUCSON, AZ
Steven B|2023 Buick Envision
Confirmed Service Customer
3/5/2025
Technician left my interior a mess
3/7/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TUCSON, AZ
Christopher S|2021 GMC 2500HD Sierra
Confirmed Service Customer
3/6/2025
My service advisor explained the service needed and gave me options. We also took care of a recall issue. He provided a Lyft ride both from and back to the dealership service center.
3/7/2025
Hello, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TUCSON, AZ
Helen S|2020 GMC 1500 Sierra
Confirmed Service Customer
3/6/2025
Jay is very good and attentive and keeps me informed. Everyone that works the drop off area is usually great.
3/7/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Jorge H|2012 GMC Sierra
Confirmed Service Customer
3/7/2025
Jay did outstanding job taking care of all my questions and very helpful
3/8/2025
Thanks for highlighting our staff who helped make this such a great experience! It's our commitment to ensure quality customer care. Please don't hesitate to reach out to us if there's anything more we can do!
SAHUARITA, AZ
Stephanie S|2008 GMC Sierra
Confirmed Service Customer
3/7/2025
You do a great job at Royal. Will always come here for my vehicles.
3/8/2025
We're glad to hear that you had an excellent experience with us. Your trust in us to take care of your vehicle means a lot, and we look forward to serving you again in the future. If you ever have questions or need assistance, please don’t hesitate to reach out!
TUCSON, AZ
Lea E|2024 Buick Envista
Confirmed Sales Customer
3/8/2025
Great experience very thorough.
AHMAD EL-FARAMAOUI
3/10/2025
Hi, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
TUCSON, AZ
Lindsay F|2014 Buick Encore
Confirmed Service Customer
3/8/2025
Last Friday I made an appointment to bring in my car for an air conditioning issue. I let the mechanic (Mike) know I was worried there may be a leak due to the noise. He said they would call me with a quote but the service would not be complete until Tuesday and I was hurried away. No text was sent to confirm how long the service would take and I was unsure if I had heard correctly in the service line. I needed to rent a car as my husband and I both work and have a young child we take to school during the week. I texted Mike several times to confirm how long my car would be in but received no reply. On Monday morning (8 am) he texted me to tell me he would call with a quote-- I did not receive the quote until 2 pm. The quote was 1400 dollars to replace the leaking detachment hose. Every time we tried to communicate about the quote, we got voicemail or a text from a new number so the continuity of the communication was spotty and confusing. My husband and I called and finally reached Mike for details and discovered we would be charged for 5 hours of labor as part of that quote. We denied the service and asked if we could pick up the car asap (to avoid having a rental for another day). This was around 3 pm. Mike did not get back to us until 5pm, saying it would be ready Tuesday morning (why it takes so long to close up the car is a mystery to me). I came to pick up the car Tuesday afternoon and let the cashier know about the lack of steady communication, she said "she doesn't know anything about that" and gave me my keys. My car was not yet in the lot and another mechanic had to go find it in the back. I would encourage you to improve communication in the future and consider revising your pricing. The communication was frustrating and sometimes ignored on Buick's end, making it difficult for working people to plan what is needed. The pricing is clearly upcharged (we got quotes for 600 from other facilities in town). The service at pick up was also dissatisfactory-- concerns were brushed off and my car was NOT ready for collection despite previous communication. Additionally I have texted and emailed this feedback to 2 different places before here and nobody has followed up. I doubt I will be returning for service here again because of this experience. I only hope you will take this feedback to improve the experience for future customers
3/12/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TUCSON, AZ
Richard O|2021 Buick Enclave
Confirmed Service Customer
2/28/2025
Great prompt service--Mike V is the best!!!!!!
3/1/2025
Thank you so much for your kind words! We really appreciate you taking the time to leave this feedback. We are glad we was able to provide a smooth and efficient experience for you. It was a pleasure working with you!
GREEN VALLEY, AZ
Esteban Q|2025 GMC Sierra 1500
Confirmed Sales Customer
3/3/2025
Scott Abbott was amazing, and took all my questions and concerns with the utmost attention. I’m very happy with the truck I purchased!
SCOTT ABBOTT
3/4/2025
Wow, it's experiences like yours that really keep us motivated! Congratulations on your new vehicle! Thank you again for leaving us this response!
MARANA, AZ
Carl C|2024 Buick Envision
Confirmed Sales Customer
3/3/2025
We have gotten 4 vehicles from you over the past years. We always are treated well. With that said the one frustration is always having to spend so much time to get what we need. It always seems it takes us saying we will wait or check elsewhere before we finally finally get to the deal we want. Also once a vehicle and deal is reached it's frustrating that it takes so long to get the paperwork done. This last car we got we told we will get the paperwork done quickly since it was almost closing time. It still took almost two hours to complete the paperwork. As I said at the beginning we will always still go to you.
AMANDA HAYES
3/5/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TCUSON, AZ
William D|2018 GMC Acadia
Confirmed Service Customer
3/7/2025
Pleasant experience.
3/8/2025
We really appreciate your feedback! Our team works hard to provide great service, and it’s wonderful to know we’re meeting those goals. We look forward to your next visit! Take care!
ORACLE, AZ
Ronald S|2025 Buick Enclave
Confirmed Sales Customer
3/10/2025
Salesman was excellent
AHMAD EL-FARAMAOUI
3/11/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Kristen C|2022 GMC Terrain
Confirmed Service Customer
3/12/2025
Srrvice is always quick and courteous
3/13/2025
Wow, it's experiences like yours that really keep us motivated! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
RED ROCK, AZ
Patricia M|2025 GMC 1500 Sierra
Confirmed Sales Customer
3/12/2025
Marty Ryan is the most excellent salesman and should get a raise! He is knowledgeable and efficient in his job! Ethan was also knowledgeable and efficient with us. Thank you for providing us an excellent experience!
MARTIN RYAN
3/13/2025
Wow, it's experiences like yours that really keep us motivated! Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
NEOLA, IA
Debora B|2025 GMC Acadia
Confirmed Sales Customer
3/11/2025
Royal has always been my go to when looking for a new vehicle. Ahmad is wonderful.
AHMAD EL-FARAMAOUI
3/12/2025
Hi there, thank you; we appreciate your feedback! Thank you again for the great review!
TUCSON, AZ
William B|2025 GMC Sierra 1500
Confirmed Sales Customer
3/12/2025
Great people
JOSE RAMIREZ
3/13/2025
Hello, thank you for your kind words and this wonderful review! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Mark M|2025 GMC Sierra 1500
Confirmed Sales Customer
3/12/2025
Friendly, knowledgeable, and helpful staff. They don't work on commission which made our experience great. They truly are there to help you and not to just sell you a vehicle. Jake and Marty were the sales associates who helped us and they were absolutely great to work with. Five (5) star experience and look forward to working with the entire Royal family for my upcoming maintenance needs.
JACOB MULLEN
3/13/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
Tucson, AZ
Byron J|2019 GMC Canyon
Confirmed Service Customer
3/14/2025
The service folks are always quick to get you started with the process. Wait time at Royal GMC is the best part of it, which is why I switched to them from the other local GM dealer. Other attributes include courtesy rides, timely completion of service, and super friendly employees at check-out.
3/16/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
TUCSON, AZ
David J|2017 GMC Canyon
Confirmed Service Customer
3/16/2025
Prompt, polite and professional service.
3/18/2025
Hello, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
TUCSON, AZ
Ray V|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
3/16/2025
My Oil change, tire rotation and window wiper replaced. Jay Rau my service Advisor always does a great job in repairing my truck and taking care of my truck.
3/18/2025
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ORO VALLEY, AZ
Ronald C|2025 Buick Envista
Confirmed Sales Customer
3/16/2025
A very smooth transaction when leasing a vehicle, Ahmed was very knowledgeable, and the lease agreement was completed in a very efficient manner. I have leased several from this dealership over the past 22 years and he has always been great to work with. He has written 3 or 4 of the last vehicles I leased.
AHMAD EL-FARAMAOUI
3/18/2025
Wow, it's experiences like yours that really keep us motivated! Thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TUCSON, AZ
Gregory W|2024 GMC Sierra 3500 HD
Confirmed Service Customer
3/13/2025
Did not have my vehicle serviced on 3/10/25
3/18/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TUCSON, AZ
Eleanor P|2019 Buick Encore
Confirmed Service Customer
3/14/2025
Fast and great service.
3/16/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
TUCSON, AZ
Michael G|2024 GMC Sierra 1500
Confirmed Service Customer
3/14/2025
Started off bad and Tim McDonald made it good. I took my truck in 1/21 for a software update and backup camera that was not working. They did the software update and didn't have time to figure out the back up camera. The next time available was 6-7 weeks later to look at the camera on 3/10. I asked for an oil change while it was there. I dropped it off at 7:10am and called to check status at 3pm and was told they didn't have time to get to the camera, but the oil was changed. I explained to Tim that this was unacceptable. He went to his boss and got a loaner for me and fixed the camera the next day. Tim handled it like pro. If Royal has a shortage of Techs, hire more. I bought my truck at Royal because I wanted to buy local and have it serviced at your dealership. As a matter of fact, I had your salesman get the truck from your competitor in Casa Grande so I could buy from you. Roger Selby pitched the lifetime powertrain warranty as long as I have the vehicle serviced at Royal. I bought from Royal because Roger earned the sale. If it is 6-7 weeks out for appointments, I will re-think my next purchase. As I said, Tim handled well. Also, I was told oil change ran $140 and was charged $170. Pretty steep for an oil change.
3/18/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Rodney S|2024 GMC Terrain
Confirmed Sales Customer
3/19/2025
the entire experience was flawless from start to end. was the quick and easiest car buying i have ever done. Thanks to all
AHMAD EL-FARAMAOUI
3/21/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Royal Buick GMC! Congratulations on your new vehicle! We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Rafael G|2017 Chevrolet Tahoe
Confirmed Service Customer
3/20/2025
I took my vehicle to the dealership because my AC went out. Technicians determined that there was in fact a leak and needed a new condenser or compressor unit. Jay, the service adviser asked if I needed anything else done on the vehicle. He suggested for the Tahoe to have a transmission flush done based on the miles the vehicle has. I agreed and they did the transmission flush. Fast forward a week when I received a call that the Tahoe was ready for pickup and I went to go pick it up the day after (Wednesday 03/19/25). After picking up the Tahoe, I was about four blocks down from the dealership when I was left stranded on the side of the road, Tahoe was pulling and tugging. I came to a stop and the Tahoe would not go in gear. I would put the gear in drive or reverse and the Tahoe would not run for anything. Upon inspecting the Tahoe, I noticed that the Tahoe had leaked part or all of the transmission fluid because after checking the dip stick from the transmission there was no indication the Tahoe had any fluid. There was ATF everywhere in the engine compartment and road. I immediately called Jay and he set up a tow truck to pick up the Tahoe and bring it back to the dealership to have it checked out. After arriving at the dealership and my vehicle was inspected it was determined that a metal tube line that comes from the transmission and goes into the radiator was not properly installed. The line was removed when the tech was working on the AC unit. He put the metal tube back on but forgot to tighten it down, thus causing the vehicle to malfunction. Luckily it was a quick fix, levels were topped off and it was ready again to be picked up. This incident should have never happened if the tech had just double checked that all of the bolts and anything else was tighten and secured properly before releasing the Tahoe back to me. I asked Jay, the service adviser if this incident will have any long term affect later down the road, he advised no, but I do not feel confident with that answer. I told him that this incident needs to be documented and he advised that it will be documented (I need a copy showing that it was documented and it is on file). If anything happens to the transmission or engine in the very near future it might be because of this and the dealership will be responsible for any repairs because of neglect from the technician. I am very disappointed of why this incident even happened and hopefully it never happens again. If you have any questions, please feel free to call me. Name and number are on file
3/25/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TUCSON, AZ
Marilyn H|2024 Buick Envision
Confirmed Sales Customer
3/21/2025
Everything was handled very pleasantly and professionally. Amanda was terrific and made sure everything was prepared to high standards. She even came to my house to program clickers and show me the ins and outs of oaa the "gizmos". She made the experience exceptional.
AMANDA HAYES
3/22/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
TUCSON, AZ
Ron K|2024 GMC Sierra 1500
Confirmed Service Customer
3/17/2025
Very personable greeting. Completed the work as expected. It took a little bit more time than I would expect for an Oil Change and a Tire Rotation. I was the first customer of the day. Overall very happy with results. I was the one who chose to wait for the service.
3/19/2025
Thank you for choosing Royal Buick GMC as your first choice for all your automotive needs! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Royal Buick GMC!
CHEEKTOWAGA, NY
Chuck L|2021 GMC Yukon XL
Confirmed Service Customer
3/17/2025
My appointment was for Tuesday, and Friday afternoon my vehicle had not even been looked at yet for Diagnosis of the problems I needed fixed. I cannot afford to not have my vehicle for four days. I made the appointment two weeks before I dropped it off, and when I questioned why my vehicle had not been looked at yet, I was told "this is how long it takes now." WHY DID I MAKE AN APPOINTMENT??? Very disappointed in this level of service and it is not what I expect from Royal.
3/19/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
VAIL, AZ
June B|2021 GMC Yukon
Confirmed Service Customer
3/20/2025
I could not reach a human to schedule my service appointment and finally had to schedule on line. Had to wait 6 weeks for my appointment. I have a peeling steering wheel and back up mirror that doesnt readjust. Car only 3 years old. We were going to buy a new Denali but now considering other options.
3/25/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
MARANA, AZ
Wael E|2015 GMC Acadia
Confirmed Service Customer
3/21/2025
Great service
3/22/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
TUCSON, AZ
Janet E|2025 Buick Enclave
Confirmed Service Customer
3/21/2025
Pretty straight forward for first service. Waiting area was on par that i know from Royal Kia so that was welcomed. I liked my first service was free.
3/22/2025
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Have a great day!
TUCSON, AZ
Matthew H|2025 GMC Yukon
Confirmed Sales Customer
3/24/2025
Jake was amazing! He helps us get the vehicle we wanted and made us feeling like family! Definitely got us to be customers for life!
JACOB MULLEN
3/25/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
SILVER CITY, NM
Rion B|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
3/21/2025
Great !
3/22/2025
Hi there, your satisfaction is our top priority. We sincerely thank you for the positive review, and look forward to seeing you again soon!
TUCSON, AZ
Andrea S|2017 GMC Terrain
Confirmed Service Customer
3/22/2025
It was very nice. Employees were very nice.
3/23/2025
Hello Andrea! Thank you for your feedback! Our team is dedicated to delivering exceptional service, and we're thrilled to hear that we're achieving that. We can’t wait for your next visit! Take care!
MIMBRES, NM
Thomas C|2017 Buick LaCrosse
Confirmed Service Customer
3/23/2025
Excellent results
3/24/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
TUCSON, AZ
Mary W|2024 GMC Sierra 1500
Confirmed Service Customer
3/25/2025
Our service advisor is always pleasant and helpful
3/26/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TONTO BASIN, AZ
Juliana N|2025 GMC Canyon
Confirmed Sales Customer
3/26/2025
Excellent customer service, I had an amazing experience mainly because of Daniel Acuna. He was very helpful and informative. He went above and beyond to help me get the car I wanted. If you need to finance , buy or trade your car he is definitely the one to see. I 100 percent recommend him and Royal Buick GMC dealership.
DANIEL ACUNA
3/27/2025
Hi Juliana! Thank you so much for your kind words! We’re thrilled to hear that Daniel Acuna provided such excellent service during your visit. Our team strives to go above and beyond for our customers, and it’s wonderful to know that you had an amazing experience. We appreciate your recommendation and look forward to assisting you again in the future. Enjoy your new car!
TUCSON, AZ
Nancy N|2023 Buick Envision
Confirmed Service Customer
3/27/2025
Your service department is friendly and knowledgeable. I wouldn’t take my car anywhere else. Thanks, Nancy
3/28/2025
Thank you for your loyalty and trust! Your continued support means so much to us, and we look forward to serving you again. If there’s ever anything you need, please don’t hesitate to reach out!
TUCSON, AZ
Gilbert V|2021 GMC Canyon
Confirmed Service Customer
3/27/2025
As always the service representative was great .
3/28/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
TUCSON, AZ
Patricia M|2025 GMC 1500 Sierra
Confirmed Service Customer
3/28/2025
Marty Ryan was knowledgeable and professional in all the aspects of the purchase of our new truck! He was also instrumental in ensuring all of the details were completed regarding adding in accessories to our truck. He is outstanding!
3/29/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
NEOLA, IA
David B|2014 Buick Encore
Confirmed Service Customer
3/25/2025
Service Advisor Mike got us in and out quickly and easily. Thanks Mike.
3/26/2025
We're glad everything was completed quickly and to your satisfaction! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
TUCSON, AZ
Caroline W|2019 GMC 2500HD Sierra
Confirmed Service Customer
3/25/2025
We had not been to this dealership since we purchased our truck there 6 years ago, as we lived in northern AZ, but we came back and were greeted as if we had never left! Great service!
3/26/2025
Wow, we're glad you had such a wonderful experience with us! We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
HAPPY JACK, AZ
Bryan B|2015 GMC 2500HD Sierra
Confirmed Service Customer
3/27/2025
I am not sure who I need to talk to. But i believe it might be billing. They have the wrong email address for sending me receipts. Bryan Betcher 520-444-4050
4/2/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Antonio B|2021 GMC 1500 Sierra
Confirmed Service Customer
3/27/2025
Always get excellent service with your friendly and professional people!
3/28/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
TUCSON, AZ
John K|2025 Buick Envista
Confirmed Sales Customer
3/28/2025
Nick Traynor's customer service was exceptional. He is truly focused on meeting the customers' needs. His manager and fellow salesman, Martin Ryan, demonstrated this same attitude.
NICHOLAS TRAYNOR
3/29/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
TUCSON, AZ
Tony S|2016 Buick Encore
Confirmed Service Customer
3/29/2025
Chris is always happy and respectful. My vehicles gets the best care by the service techs and it is always ready in a reasonable amount of time.
3/31/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
CORONA DE TUC, AZ
Ismael G|2022 GMC 1500 Sierra
Confirmed Service Customer
3/30/2025
My concerns regarding the sevice of my vehicle were certainly addressed. Overall, communication has improved from my last service appointment. I sincerely appreciate that.
3/31/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
VAIL, AZ
Ronald S|2021 GMC 1500 Sierra
Confirmed Service Customer
3/31/2025
Excellent service! Very friendly and courteous.
4/1/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Bill R|2016 Buick Enclave
Confirmed Service Customer
3/28/2025
Mike is my go to Service writer. I am keeping my Enclave a few more years and Mike’s advice is why my car still runs perfectly. Royal Buick is my go to dealer due to their excellent service record!
3/29/2025
Thank you for the kind words! We're so glad to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback, and look forward to serving you again!
TUCSON, AZ
Juan L|2023 GMC Sierra 1500
Confirmed Service Customer
3/31/2025
They need a lot of communication. They told us the car repair would take 10-14 days, but now it's been almost 25 days, and that's affecting us.
4/3/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TUCSON, AZ
Deborah B|2011 GMC Terrain
Confirmed Service Customer
3/31/2025
Extremely friendly customer service.
4/1/2025
Hello, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
TUCSON, AZ
Cathy B|2025 Buick Envista
Confirmed Sales Customer
3/31/2025
I could not have asked for a better experience. Marie F. provided the absolute best car purchasing experience I have ever had. Very personable, but very professional. I felt like she cared as much about me as a person as she did as a customer. The experience has been 100% from the minute I waled through the door until today when I pick up my Envista. Pricing was excellent and no haggles.
MARIE FLORIANT
4/1/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
TUCSON, AZ
Jeffrey G|2025 GMC Canyon
Confirmed Sales Customer
3/31/2025
Great customer service!!!
MARTIN RYAN
4/1/2025
Hi there! We're so happy we were able to help you out! Thank you again for choosing Royal Buick GMC and we hope to see you again.
TUCSON, AZ
Mark M|2024 GMC Sierra 2500 HD
Confirmed Service Customer
3/31/2025
Friendly staff. Went as planned with no issues.
4/1/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TUCSON, AZ
Bernardino N|2022 GMC 1500 Sierra
Confirmed Service Customer
4/2/2025
Great customer service
4/3/2025
Hello, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
RIO RICO, AZ
Noreen N|2016 Buick Regal
Confirmed Service Customer
4/3/2025
I REALLY APPRECIATE THE FINE JOB DONE. MY ONLY REQUEST IS THAT THE PAPER COVERS BE REMOVED BEFORE MY CAR IS DONE.
4/4/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Ernesto R|2024 Buick Enclave
Confirmed Service Customer
4/3/2025
Fast service
4/4/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
TUCSON, AZ
Werner S|2019 Buick LaCrosse
Confirmed Service Customer
4/5/2025
The service is always done in a very professional manner. Work done to my satisfaction in a timely manner with no pressure.
4/6/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
MARANA, AZ
Sonia Y|2024 Buick Envision
Confirmed Sales Customer
4/5/2025
Customer service was excellent, they treating me with respect,
AHMAD EL-FARAMAOUI
4/6/2025
Hello, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TUCSON, AZ
Jose R|2023 GMC SIERRA LIMITED 1500
Confirmed Service Customer
4/6/2025
Great experience
4/7/2025
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TUCSON, AZ
James D|2022 GMC Acadia
Confirmed Service Customer
4/7/2025
Tim did a super job
4/9/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TUCSON, AZ
Stephen S|2022 GMC Terrain
Confirmed Service Customer
4/7/2025
Good service. Answer all my questions
4/9/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SOUTH TUCSON, AZ
Larry F|2017 Buick LaCrosse
Confirmed Service Customer
4/7/2025
Mike Van Erim attended to all our servicing needs, including transportation from/to Royal. He kept us well informed from start to finish. Larry Foley
4/9/2025
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TUCSON, AZ
Ricky J|2025 GMC Sierra 1500
Confirmed Sales Customer
4/2/2025
Great staff, worked out a deal quickly and left with a new GMC
DEREK DECKENS
4/3/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Royal Buick GMC. Thanks again for taking the time to leave us this information about your recent visit. Take care!
MESA, AZ
Shawn D|2025 GMC Sierra 1500
Confirmed Sales Customer
4/2/2025
It was great
SCOTT ABBOTT
4/3/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
TUCSON, AZ
Thomas C|2014 GMC 1500 Yukon
Confirmed Service Customer
4/2/2025
Great service
4/3/2025
Hi there, thank you so much for your positive comments about Royal Buick GMC! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
TUCSON, AZ
Charlotte S|2023 Buick Envision
Confirmed Service Customer
4/2/2025
The young man assisting me was very pleasant, well spoken and very knowledgeable.
4/3/2025
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
TUCSON, AZ
Diana S|2025 GMC Sierra 1500
Confirmed Sales Customer
4/2/2025
Great service
SCOTT ABBOTT
4/3/2025
Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
TUCSON, AZ
Michael T|2015 Buick Encore
Confirmed Service Customer
4/5/2025
Chris was great! Made sure everything was working correctly before turning the keys back to me.
4/6/2025
Thank you for your feedback! We're so glad to hear that our staff provided you with great service. We appreciate your kind words and look forward to assisting you again in the future!
TUCSON, AZ
Daniel B|2022 GMC Acadia
Confirmed Service Customer
4/5/2025
Everything went smoothly! Well, the appointment did take a little longer than expected! Other than that all went well! Gaylon kept me well informed and was pleasant to work with! As a snowbird I use your maintenance service about once a year! Based on my experiences I would feel comfortable using them for more serious services!
4/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Sally F|2005 Buick Rainier
Confirmed Service Customer
4/7/2025
Chris S. is the best service representative I have ever experienced. Perfect Service.
4/9/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Barbara W|2021 Buick Encore GX
Confirmed Service Customer
4/8/2025
Three hours for. A standard service appointment is way too long. Also, big disappointment...NO CAR WASH!!! Not good!
4/15/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NATIONAL CITY, CA
Dale G|2015 GMC Terrain
Confirmed Service Customer
4/8/2025
Jay was great. Was able to get me a great price on tires front end alignment my GMC runs like a racecar now. Thank you Jay.
4/9/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
TUCSON, AZ
Angel P|2019 Buick Encore
Confirmed Service Customer
4/8/2025
I have slammed Royal service the last few times I took my vehicle in. I even swore to never use them again. I tried to schedule with another service provider, but no one had availability. So I went back to Royal. My experience was leaps and bounds better this time. I was greeted the moment I pulled up and drop off only took a minute. I was able to get a shuttle home immediately. I was offered a Lyft later in the day for pick up. Everything went smoothly and was easy. Way to turn things around, Royal!
4/12/2025
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TUCSON, AZ
James H|2024 Buick Encore GX
Confirmed Sales Customer
4/8/2025
We where treated with respect from your sales person Marie . Shown all that needed to be shown . We walked in and the joy on her face was contagious .We really only drove by to look at an encore and possibly test drive and in a few hours we were driving home with my wife’s new car…. Well done .Marie was so kind to us .Any one would be proud to have her on staff representing their company. Bless her
MARIE FLORIANT
4/9/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
MARANA, AZ
Paul Q|2024 Buick Envista
Confirmed Sales Customer
4/8/2025
Marie was so knowledgeable, and Scott Chambers the GSM was great. They all were great. We highly recommend Royal Buick GMC.
MARIE FLORIANT
4/9/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
TUCSON, AZ
Deborah H|2022 GMC Yukon XL
Confirmed Service Customer
4/10/2025
Justin Smith always goes beyond the call of duty to help his customers and get their cars serviced with professionalism. Jay does too. In this most recent experience both treated me respectfully and with professionalism. I wish the receptionist did the same. Every time I call GMC service it goes to voicemail or a text and is rarely responded to. I had to call the Cadillac service desk, which was answered promptly, and that service representative transferred me to my GMC service advisor. The employees at the GMC service desk are often watching TV on their phones or listening to music, not even looking up to greet customers. It’s Justin & Jay’s professionalism and their team of mechanics that has me return to Royal Buick GMC
4/15/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
TUCSON, AZ
Scott M|2024 GMC Canyon
Confirmed Service Customer
4/10/2025
In for my second service/maintenance. Took about an hour (really quick). Along with the service a complete check-up was done. Thank you
4/11/2025
Wow, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
MARANA, AZ
James L|2022 GMC 1500 Sierra
Confirmed Service Customer
4/10/2025
Scheduling the appointment went fairly well, the service was good. However, for the second time when I have picked up my Sierra it has been a mess, the last time DEF fluid white residue was spread down the side of my truck from the fill spout and onto my running board, I asked an attendant to clean it off and left it at that. This time whoever changed the oil left very oily hand prints and oil residue on the inside armrest and door panel of my vehicle as well as oily hand prints on the exterior. I asked and attendant to clean this up and he removed the worst of it, I finished cleaning it when I arrived at home. These experiences have me wondering why I bother spending the extra money for using your dealership to service my and my wife's vehicles ?????
4/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
MARANA, AZ
David B|2025 Buick Envision
Confirmed Sales Customer
4/15/2025
Manager’s Scott and Ethan were superb. Today one of the other salesmen, “Martin” went out of his way to help me get the tags off my truck. That was supposed to have been done on Saturday.
SPENCER HARRIS
4/16/2025
Wow, we're glad you had such a wonderful experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
TUCSON, AZ
Martin G|2022 GMC Canyon
Confirmed Service Customer
4/15/2025
The vehicle was taken right away and returned promptly.
4/16/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
TUCSON, AZ
Vanessa R|2025 GMC Terrain
Confirmed Sales Customer
4/15/2025
Everyone was so nice and not pushy.
DANIEL ACUNA
4/16/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
TUCSON, AZ
Samuel B|2024 Buick Envista
Confirmed Service Customer
4/17/2025
I appreciated the driver taking me to work and the complimentary Lyft to return to pick up my car
4/19/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
SAHUARITA, AZ
Ahmad E|2023 Buick Envision
Confirmed Service Customer
4/7/2025
Great service
4/9/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TUCSON, AZ
Michael S|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
4/11/2025
Awesome! No pressure salesman. Bought the vehicle I wanted at a fair price! Martin and Ethan were GREAT!!!!!!!!
MARTIN ESCALANTE
4/13/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
TUCSON, AZ
Harriet H|2017 Buick Enclave
Confirmed Service Customer
4/11/2025
Greeted promptly at arrival, service advisor was friendly and attentive to needs for service visit. Don’t understand the 3% fee for using a GM credit card !
4/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Terrence H|2025 GMC Sierra 1500
Confirmed Sales Customer
4/14/2025
Everyone was very nice and helpful
JACOB MULLEN
4/16/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
MARANA, AZ
Lyle G|2021 Buick Enclave
Confirmed Service Customer
4/14/2025
They went out of their way to make things easy for me to have the service done in Green valley
4/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GREEN VALLEY, AZ
Ann C|2024 GMC Terrain
Confirmed Service Customer
4/15/2025
Good service except the waiting time for an oil change. 1 hour 40 minutes.
4/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
EAST TAWAS, MI
Becky C|2019 GMC Terrain
Confirmed Service Customer
4/17/2025
Jay always take great care of our needs and concerns.
4/19/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Victoria M|2024 Buick Enclave
Confirmed Service Customer
4/18/2025
Jay was a delight to work with and showed me some "tricks" on features we didn't know exactly how to operate (rear gate kick to open and remote starting of vehicle). I would like to have him as my advisor going forward. The only reason it isn't 5 stars is that I expected it to take 60-90 minutes yet I was there a full two hours.
4/20/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
MARANA, AZ
David H|2019 GMC Terrain
Confirmed Service Customer
4/18/2025
I feel confident that Royal GMC keeps my 2019 Terrain diesel in top condition and that they will always inform me of any maintenance that will be required in the near future so that I can prepare for the cost impact. All work done has been completed thoroughly, professionally and efficiently. All dealership personnel are friendly and knowledgeable.
4/20/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Yanira M|2016 Chevrolet Malibu
Confirmed Service Customer
4/17/2025
I came in for my service interval and had my serpentine belt replaced on my 2016 Chevy Malibu. Chris is just Fantastic! He always does a great job and always points me in the right direction of what my bow tie needs. The technician that works on my vehicle is Awesome and I am more than completely satisfied with the service on my vehicle! Thank you Chris and Royal for doing a top notch service experience for me as always!. Thank you 😇110 stars!!!!
4/19/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Royal Buick GMC. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
TUCSON, AZ
Sylvia A|2021 GMC Acadia
Confirmed Service Customer
4/19/2025
Customers should not be double charged for overlapping service labor. The labor for pulling the filters for inspection is part of the oil change. If a technician pulls the filter and sends it to the service advisor for showing a customer the condition there should not be any labor charges for replacement filter installation as the technician would have to reinstall a filter either new or used as part of the PM oil change.
4/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
David M|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
4/19/2025
Easy smooth deal! Scott Abbott is the best!
SCOTT ABBOTT
4/21/2025
Thanks for the shoutout! Scott will be thrilled to hear this. We’re glad the process was smooth and easy for you—enjoy the new ride!
YUMA, AZ
Ruth W|2019 GMC Acadia
Confirmed Service Customer
4/19/2025
Brought in car for regular maintenance plus replacement of AC/heat LED lighted controls that quit working. Took about 6 hours to get that done. A bit longer than they estimated. But I was kept aware. I like the texting communication for updates.
4/21/2025
Thanks for sharing your experience! We're glad to hear the communication helped keep things clear throughout your visit. We appreciate your patience with the timing and are happy we could take care of both the maintenance and the LED control replacement. Looking forward to seeing you again next time!
TUCSON, AZ
Kenneth B|2022 GMC Terrain
Confirmed Service Customer
4/21/2025
Did not like the price of labor way out of wack!!
4/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Paydon F|2018 Buick Encore
Confirmed Service Customer
4/21/2025
This experience was a nice one to have this time. Tim was open and very transparent throughout the entire process. 👍👍
4/22/2025
Thank you for sharing your experience! We're glad Tim's transparency made the process a positive one. Wishing you a fantastic day!
TUCSON, AZ
Gail T|2025 Buick Envista
Confirmed Sales Customer
4/22/2025
Derek was very professional and knowledgeable
DEREK DECKENS
4/23/2025
We really appreciate your shoutout to Derek—glad he was able to help with such professionalism and expertise! We look forward to welcoming you again on your next visit!
TUCSON, AZ
Marne M|2015 GMC Canyon
Confirmed Service Customer
4/22/2025
I called Royal to make an appointment the week prior to my appointment on April 1, 2025. I dropped the vehicle off in the morning and was told there were approximately 150 vehicles ahead of mine needing diagnostic checks. After one week, I called back again asking if my vehicle had been looked at and was informed it had not (been looked at) but it would be looked at the next day. After an explanation stating the existing battery was not strong enough to take the updates needed, I reluctantly agreed to have a new battery installed. I was informed the Service Department needed to call GMC for further information regarding the error codes. In the end, it turned out the module responsible for the main reason I came into the Service Department was going to cost approximately $1300 to replace, I declined that repair. Jay Rau, my service representative was always courteous. He is not the reason for my "average" rating. The reason for my rating is due to this: Why was it necessary for my vehicle to sit in your Service Department for 18 full days especially since I had waited almost a week for my appointment just to bring it in? I sincerely hope this service time length would be reviewed in a management meeting.
4/29/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Tucson, AZ
Dearwyn K|2023 Buick Enclave
Confirmed Service Customer
4/23/2025
Friendly and efficient
4/24/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
TUCSON, AZ
Ernest L|2024 Buick Encore GX
Confirmed Sales Customer
4/23/2025
As usual every interaction was excellent.
DANIEL ACUNA
4/24/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
GREEN VALLEY, AZ
Stephen C|2021 GMC 1500 Sierra
Confirmed Service Customer
4/23/2025
Takes care of my 2021 GMC Truck
4/24/2025
Thank you so much for your continued trust and for sharing your positive experience! We sincerely value your business and look forward to your next visit!
RIO RICO, AZ
Marjorie W|2023 Buick Enclave
Confirmed Service Customer
4/24/2025
It was just an oil change. Always good to see my personal advisor, Mike. People I dealt with are friendly.
4/25/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Daniel D|2023 GMC Sierra 2500 HD
Confirmed Service Customer
4/24/2025
Excellent experience as usual. Jay Rau in the service department always goes above and beyond to exceed all expectations.
4/25/2025
Hi, thank you so much for your high rating. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ORO VALLEY, AZ
Dean C|2024 Buick Enclave
Confirmed Service Customer
4/20/2025
Excellent Service.
4/21/2025
Hello Dean, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Royal Buick GMC!
GREEN VALLEY, AZ
James L|2024 GMC Yukon
Confirmed Service Customer
4/22/2025
my first service went great
4/23/2025
Thank you so much for sharing! We're thrilled your first service went great and hope it's the beginning of many more positive visits. We look forward to seeing you again soon!
TUCSON, AZ
David K|2024 GMC Acadia
Confirmed Service Customer
4/22/2025
I arrived at a busy time early in the morning. Although I’m familiar with the routine at dealership service departments, it was not clear to me how the system worked here because no one greeted me. I stuck my nose in a couple of service manager offices before I found an occupied one and was told the routine by a manager. I went back to my car and waited, after about 15 min the usual check in routine happened. My car was ready in the time promised and all is well. Overall I’m pleased with the service; the department had the feel that everybody had a long weekend.
4/29/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Tucson, AZ
Ron S|2017 GMC Acadia
Confirmed Service Customer
4/23/2025
Excellent and polite service.
4/24/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
TUCSON, AZ
Belinda S|2021 Buick Envision
Confirmed Service Customer
4/24/2025
It took 1.5 hours for an oil change and tire rotation, which is the estimate I received when I arrived.
4/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
VAIL, AZ
James B|2023 GMC Acadia
Confirmed Service Customer
4/24/2025
In and out pretty quick!!
4/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
TUCSON, AZ
Brian A|2024 GMC Canyon
Confirmed Service Customer
4/26/2025
The service here at Royal Buick GMC has always been great.
4/28/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
TUCSON, AZ
Louis P|2021 Buick Enclave
Confirmed Service Customer
4/28/2025
The service and support staff were speedy, courteous and friendly. My car was received and looked over to identify all areas that needed correction and update on top of my concerns. Ryan notified me of what needed to be done and they executed and completed all maintenance in a very timely manner. Keep up the good work.
4/29/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
TUCSON, AZ
Julie A|2016 Buick Encore
Confirmed Service Customer
4/28/2025
Tim was great. I waited and my service was done quickly.
4/29/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
Bonnie M|2017 Buick Envision
Confirmed Service Customer
4/29/2025
Anthony is very responsive to my questions and comments. He always has an answer. Is professional and complete with his answers.
4/30/2025
Thank you for recognizing Anthony! We’re proud to have him on our team and happy to hear he’s been helpful and professional throughout. If you have any more comments or need further assistance, feel free to reach out!
GREEN VALLEY, AZ
Scott G|2024 GMC Sierra 1500
Confirmed Service Customer
4/30/2025
Quick and easy. Got me in and out in a reasonable timeframe. The waiting area is nice: clean, water, coffee, soda and snacks. The chairs and couches were comfortable and in great shape!
5/1/2025
Thank you for your feedback! We want all our clients to have a comfortable and stress-free experience with us. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
TUCSON, AZ
Lubashu M|2020 GMC 1500 Sierra
Confirmed Service Customer
4/30/2025
They did a great job
5/1/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
TUCSON, AZ
Patricia F|2025 GMC Acadia
Confirmed Service Customer
4/30/2025
Was my first time at this dealer location for service. My assigned advisor was ill but Tim stepped up and filled the spot. He was great! He did say 1.5 hours and it turned out to be 2.5 hours as they got behind. Customer lounge was fine except for the TV station -not sure what that was but I was reading my book anyway. Roadside guy (Terry?) sat with me a while to explain some things on my vehicle screen and other things I was unsure about. All in all a good experience!
5/6/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
VAIL, AZ
Adriana N|2022 GMC Terrain
Confirmed Service Customer
4/30/2025
Great customer service and my car was put in an hour
5/1/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TUCSON, AZ
Carol T|2022 GMC Acadia
Confirmed Service Customer
4/30/2025
I went to the dealership yesterday about 10 till six paid for the Service oil change on my car in my car was nowhere near out front ready for me to take it home. I asked the receptionist girl she had no idea where my car was First. she said it was out front I told her it wasn’t out there so she told me to get one of the reps and then I happen to talk to somebody that doesn’t even work at the dealership. I guess they just park cars to find out where my car was. I found out my car is all the way at the end of the lot in the back and I’m very disappointed that my car was not upfront and they knew I was on my way to pick up the vehicle. I just was running lateanyways other than that that’s really about all I have to say at this point I was just very disappointed that my car was not out front ready to go.
5/6/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
TUCSON, AZ
Arturo N|2022 GMC Canyon
Confirmed Service Customer
4/25/2025
pleasnt and very good , the lady who had greeting me she’s very kind and Jay rau was excellent too , good advisors both of them thank u
4/26/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
TUCSON, AZ
George B|2025 Buick Envision
Confirmed Sales Customer
4/28/2025
Working with Scott Abbott, Scott Chambers, and finally Spencer Harris made this a pleasurable experience. All three were honest and upfront, and kept me a prize through the whole process. I would recommend this dealership highly to my friends and continue to look forward to my relationship with this dealership in the future.
SCOTT ABBOTT
4/29/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ORO VALLEY, AZ
Todd S|2024 GMC Sierra 3500 HD
Confirmed Service Customer
4/28/2025
Mike VanErem is my Service Adviser. Very professional to deal with..I go to Royal for service because of Mike VanErem.
4/29/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
David C|2025 GMC Acadia
Confirmed Sales Customer
4/30/2025
Met at the door by Chance Lamey. He had excellent knowledge of inventory found our new car easily.
CHANCE LAMEY
5/1/2025
Thank you for your feedback! We're so glad to hear that our staff provided you with great service. We appreciate your kind words and look forward to assisting you again in the future!
TUCSON, AZ
Tom S|2021 Buick Enclave
Confirmed Service Customer
5/1/2025
Tim was very courteous and informative,but e very time we talked to him he said it wuld be a couple more days. It took 2 weeks to repair our air conditioning.
5/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
John G|2021 GMC Acadia
Confirmed Service Customer
5/2/2025
Service advisor Jay is straight and honest . Listens and delivers .
5/3/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at Royal Buick GMC! We hope to be of service to you again in the future. Take care!
TUCSON, AZ
Thomas W|2024 Buick Envista
Confirmed Service Customer
5/5/2025
Always top notch.
5/6/2025
Hi, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Royal Buick GMC!
ORO VALLEY, AZ
Dawn B|2021 GMC 3500HD Sierra
Confirmed Service Customer
5/6/2025
Galen was amazing getting my truck in and out of the shop quickly and efficiently, getting all services done.
5/7/2025
Galen is thrilled to hear your truck’s pit crew got you in and out swiftly—and with every service nailed down. Here’s to many miles of smooth cruising, courtesy of precision and speed!
CATALINA, AZ
Rosie M|2022 GMC 1500 Sierra
Confirmed Service Customer
5/7/2025
I really like my service rep Jay, he listened to my concerns and took care of the service needed on my truck.
5/8/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Royal Buick GMC and we hope to see you again soon! Thank you again for leaving us this response!
VAIL, AZ
James G|2023 Buick Enclave
Confirmed Service Customer
5/7/2025
Chris was excellent
5/8/2025
Hello, we're glad to hear you enjoyed your visit. If you have any further questions, please don't hesitate to reach out!
VAIL, AZ
Sean D|2024 GMC Sierra 3500 HD
Confirmed Service Customer
5/9/2025
Ryan V. Is the best. I needed to get towed and his expertise helped with what was wrong with my truck. I was back driving my truck that day. Royal GMC is the best customer service dealership in Tucson.
5/9/2025
Hello, thank you for sharing your positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
MARANA, AZ
Ray V|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
5/11/2025
I love taking my Truck to Royal Buick for my oil change. Because Jay Rau my service supervisor take care of me and make sure whatever my truck needs to be repair, he will take care of it for me. Jay Rau is the greatest and I like to bring my truck to him to take care of it.
5/12/2025
Jay is truly a gem, and we’re thrilled to hear he’s earned your trust time and time again! It means so much that you bring your truck to Royal Buick GMC knowing it’ll be in great hands. Thanks for the loyalty and kind words—Jay and the team will always be here to keep your truck running strong!
ORO VALLEY, AZ
Alan P|2021 GMC 1500 Sierra
Confirmed Service Customer
5/12/2025
Excellent experience as always! From the moment I pulled up to check-in everyone was professional and courteous. Ryan Verduzco had me in and out in about an hour. 5 stars
5/13/2025
Thank you for your 5-star shoutout! From check-in to finish, we’re thrilled you had an excellent experience. Ryan Verduzco and the team are always happy to deliver fast, courteous service—looking forward to your next visit already!
VAIL, AZ
Brian T|2025 GMC Sierra 1500
Confirmed Sales Customer
5/9/2025
Ryan and Marty were no-pressure, fun, honest and knowledgeable. I feel I got a good product at a good price and the buying experience was smooth and stress-free.
RYAN ROBB
5/9/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Royal Buick GMC! We are always more than happy to assist you if anything else comes up. Take care!
TUCSON, AZ
Fred W|2018 Chevrolet 2500HD Silverado
Confirmed Service Customer
5/9/2025
satisfactory experience , service writer did a good job kept me in the loop , workman ship seems to be above average, invoice pricing seems to high on parts
5/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Robert G|2023 Buick Envision
Confirmed Service Customer
5/10/2025
I have replied!
5/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GREEN VALLEY, AZ
Gene G|2024 GMC Sierra 1500
Confirmed Service Customer
5/10/2025
Had an appointment for close to two weeks ago. Brought it in on time for some electrical glitch’s and an oil change/tire rotation . I was told y’all couldn’t even look at the electrical for a week. A week to CK? With an appointment? Was not offered a loaner, in fact was told they weren’t available, even that one customer was still waiting for one after two months. Wonder if he had an appointment? Anyway, after some grumbling on my part you did get me a loaner, not new but drivable. Truck was completed early the following week and transfer was smooth. On the way home I noticed the low tire light was on. Stopped at a friend’s repair shop to ck air. Front passenger tire was very low, ckd it out and found what looks like a nail. Was not there when it came in, in fact hadn’t had any tire issues until this service was performed. His shop is not a tire store so I filled the tire and moved on until I can get it in to see if it can be repaired or needs to be replaced. That is where I am now.
5/13/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ORO VALLEY, AZ
Timothy L|2015 GMC 2500HD Sierra
Confirmed Service Customer
5/12/2025
All the people I interacted with were courteous. Waiting area was comfortable and well stocked. Maintenance was done quickly and with a high degree of professionalism.
5/13/2025
Thank you for the kind and thoughtful review! From courteous interactions to a comfortable waiting area and efficient service—you described exactly the kind of experience we strive to deliver. We look forward to keeping that standard high for every visit!
PEARCE, AZ
Daniel C|2025 Buick Enclave
Confirmed Sales Customer
5/14/2025
Scott is a professional and should be considered the dealership benchmark
SCOTT ABBOTT
5/16/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ORO VALLEY, AZ
James W|2024 GMC Sierra 1500
Confirmed Service Customer
5/15/2025
got it done fast and reprogfamming completed successfully
5/16/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
MARANA, AZ
George N|2026 GMC Terrain
Confirmed Sales Customer
5/16/2025
good
MARIE FLORIANT
5/18/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TUCSON, AZ
Cameron C|2025 GMC Sierra 1500
Confirmed Sales Customer
5/17/2025
Initially spoke to Ethan Blake regarding what vehicle I wanted and the features it needed to have. He found exactly what I wanted and was able to give me more for my trade-in than other dealerships in the area. Spencer handled the paperwork for me and made it the fastest process I’ve had. Would 1000% buy another vehicle here in the future.
SPENCER HARRIS
5/18/2025
Wow — thank you for the glowing review! Ethan nailed the search and Spencer brought it home with the paperwork — talk about teamwork in top gear. We’re thrilled to hear it was your fastest process yet, and we’ll be revved up and ready when you’re ready for vehicle #2 (or #3, or #10)!
TUCSON, AZ
Gabriel B|2021 Buick Encore GX
Confirmed Service Customer
5/19/2025
I LOVED THE LADY WHO GREETED ME! I'm sorry to not have her name, but her presence is absolutely unmistakable! She was so kind, and also encouraged me to get an extended warrantee, which I plan to do. Your service people are all good, and even the young ladies at the desk area were pleasant, helpful and competent. I could get my car serviced elsewhere, but I prefer to go to Royal because of the expertise AND the kindness. Thank you for providing this kind of facility where I can go and feel safe and satisfied!
5/21/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
TUCSON, AZ
Eleanor C|2023 Buick Encore GX
Confirmed Service Customer
5/19/2025
Service seemed a bit slow and would have appreciated being quoted the charge beforehand.
5/21/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
TUCSON, AZ
Sir R|2017 GMC Savana
Confirmed Service Customer
5/19/2025
I got a oil change and my tire rotated ! Thank to these guys!
5/21/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Patricia W|2024 Buick Encore GX
Confirmed Service Customer
5/21/2025
I received my free oil change and tire rotation from my lease vehicle and also the free lattes offered for customers. I always make AM appointments for that reason! Still loving my lease!
5/23/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Julie G|2024 Buick Envision
Confirmed Sales Customer
5/16/2025
Scott listened to our needs and showed us vehicles that met our needs. Scott helped us get into a great little Buick, he showed us all the features, was patient, knowledgeable, and helped us from start to finish. We really appreciated him and his assistance.
SCOTT ABBOTT
5/18/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
MARANA, AZ
Ricardo P|2022 GMC 1500 Sierra
Confirmed Service Customer
5/19/2025
Five stars, all the time!
5/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Corinne M|2022 Buick Envision
Confirmed Service Customer
5/21/2025
Everyone was very cordial, service was fast and on point.
5/23/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Jeffery N|2025 GMC Sierra 1500
Confirmed Sales Customer
5/22/2025
Great customer service, quick and painless transaction!
AHMAD EL-FARAMAOUI
5/23/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
TUCSON, AZ
Monica C|2025 GMC Sierra 1500
Confirmed Sales Customer
5/22/2025
The experience was outstanding. We were given excellent customer service. Everyone was friendly and the was no pressure to purchase.
ANDRES VILLA
5/23/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
TUCSON, AZ
Eric S|2025 GMC Sierra 1500
Confirmed Sales Customer
5/25/2025
I had a great experience! Scott was very informative and was really easy to work with. Answered all my questions and followed up to make sure I was satisfied with everything. Will definitely highly recommend. Thanks!
SCOTT ABBOTT
5/27/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
TUCSON, AZ
Peter O|2025 GMC Canyon
Confirmed Sales Customer
5/25/2025
Everyone was so friendly and eager to help. The dealership is very clean and there are many vehicle options to consider. Amanda is the epitome of professionalism, knowledge, experience with all aspects of the job. She clearly strives for giving her customers excellent service and sets the bar high in challenging the “car salesperson’s reputation” from pushy to what’s best for the customer. She made the entire deal seamless.
AMANDA HAYES
5/27/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
Gene B|2023 GMC Sierra 1500
Confirmed Service Customer
5/22/2025
Chris Savastano, my Service Advisor does an excellent job. Friendly greeting to getting everything done in a very professional manner. He makes sure of anything I want addressed is taken care of. Even at checkout, I asked about a coupon that I received by mail, was given that discount, plus ! Thank You, Royal GMC and Chris Savastano
5/23/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
TUCSON, AZ
John C|2025 GMC Sierra 1500
Confirmed Sales Customer
5/23/2025
Jose Ramirez has always treated Us exceptionally well. He is extremely efficient and conscientious of our time.
JOSE RAMIREZ
5/25/2025
Hello, we are glad we could help! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
TUCSON, AZ
Timothy R|2009 GMC Canyon
Confirmed Service Customer
5/23/2025
No complaints except for cost. Mike was great to work with.
5/25/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team. We look forward to serving you again.
TUCSON, AZ
Martin R|2025 Buick Enclave
Confirmed Sales Customer
5/23/2025
The first time we bought a car at this dealership it wasn't our best experience, but this time around it was excellent. We were treated really good and everything went very smoothly. The best thing of all was what the salesman told me at the end that the sale doesn't end here that he was here for us for whatever we needed.
ROGER SELBY
5/25/2025
Wow, we're glad you had such a wonderful experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
RIO RICO, AZ
Bill R|2024 Buick Encore GX
Confirmed Service Customer
5/26/2025
Tim did an excellent job communicating with me, he is a good man!!
5/28/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
Donald M|2025 GMC Sierra 1500
Confirmed Sales Customer
5/26/2025
It was a great experience all around!!!
NICHOLAS TRAYNOR
5/28/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
SALISBURY, MD
Jane W|2016 GMC Acadia
Confirmed Service Customer
5/26/2025
A slow coolant leak had been observed when I brought my Acadia in for service previously. I made an appointment to have it checked out. Ryan estimated that he would need the car for a full day and arranged for me to get a ride home on the shuttle. I live 35 miles from the dealership. The shuttle driver, Jason, was very nice and a good driver. Ryan called me at the end of the day to let me know that I needed a water pump, and that it would be ready sometime the next day. The next morning he called me to say that my car was ready to go. He was able to get someone on it right away early that morning. I really appreciate Ryan's efforts to get my car done as soon as possible. And I really appreciate him keeping me informed of the status during my service visit.
5/28/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
GREEN VALLEY, AZ
Lori P|2024 Buick Encore GX
Confirmed Service Customer
5/26/2025
n/a
5/28/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
MARANA, AZ
Richard M|2025 GMC Yukon
Confirmed Sales Customer
5/26/2025
I have purchased numerous new GM vehicles over the years and live in the Phoenix Metro area. After attempting to order a new vehicle from 4 of them and getting the runaround, I called Royal Buick GMC Cadillac in Tucson. The representative there had my order prepared and ready to go within an hour of my call! The vehicle came in and we met with Marie Florient. I cannot begin to tell you how happy we were and how well the transaction was handled. The other dealers could learn alot from Royal and Marie! (Calling people back would be a good start). Marie was shockingly knowledgeable about every feature of my new vehicle and made the buying process simple and stress free. We drove 100 miles to buy a car from them and I would do it again. I have already told a number of people to call them for their next vehicle and will continue to do so.
MARIE FLORIANT
5/28/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
OVERGAARD, AZ
Rosalie V|2025 GMC Canyon
Confirmed Sales Customer
5/27/2025
Very disorganized. Information wasn’t relayed to the other sales guy helping me when I went for the test drive . Keith was left in the dark !
JUAN VASQUEZ
5/28/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TUCSON, AZ
Lyle F|2025 GMC Acadia
Confirmed Service Customer
5/28/2025
Outstanding customer service by all staff
5/30/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Nicholas H|2017 GMC Yukon XL
Confirmed Service Customer
5/28/2025
Great!
5/30/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TUCSON, AZ
Richard M|2022 Buick Enclave
Confirmed Service Customer
5/29/2025
Chris my service guy was very helpful... I had told him we had adeath in the family the day before and I was scheduled for oil change and tire rotation and needed it before I could travel that day 7 hours away and really needed to get going as soon as possible... An hour and 15 minutes later I was on my way! He got me out of there in record time which I really appreciated!
5/31/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
MARANA, AZ
Jennifer D|2025 GMC Acadia
Confirmed Sales Customer
5/30/2025
Everyone was very professional and a joy to work with. I appreciated that I was not pressured. Our salesman Ryan Robb and the sales manager were very knowledgeable, and professional and were very accommodating.
RYAN ROBB
5/31/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
TUCSON, AZ
Victor R|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/26/2025
Excellent customer service
5/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Ryan C|2025 GMC Sierra 1500
Confirmed Sales Customer
5/27/2025
I’ve been coming to Royal GMC for a while to get maintenance done on my vehicle. When it came time to upgrade I knew where to go and I’m glad I did. My salesman Jake Mullen went above and beyond and was always updating me on the status of my new truck. Great customer service and the easiest process I’ve ever been through to purchase a vehicle.
JACOB MULLEN
5/28/2025
We’re thrilled that your upgrade journey was as smooth and satisfying as your regular maintenance visits! Jake Mullen’s dedication and updates clearly made a difference—and that’s the kind of service we love to provide. Thanks for putting your trust in us once again, and enjoy every mile in your new truck!
FAIRBANKS, AK
Christopher Y|2024 GMC Sierra 1500
Confirmed Service Customer
5/29/2025
The service writer Ryan was and has always been excellent when helping me. My most recent visit was not so great. When picking up my truck I did a walk around and noticed there was a lot of grease hand prints on the front of the truck from im assuming the mechanic. Upon further inspection I found a dent over the front fender on the passenger side. I went to speak with the manger Justin and he assured me everything will get fixed. Thats where we stand right now..I still have to take my truck in to get repaired.
5/30/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
TUCSON, AZ
Marenis K|2023 GMC Sierra 1500
Confirmed Service Customer
5/29/2025
I have purchased 4 vehicles over an 8 year period with Royal. The Service department has is a strong attribute to the dealership. Special recognition to Ryan Verduzco Service Advisor. He has consistently demonstrates professionalism and a positive attitude every time is schedule service.. Exceptional communication skills"; he is proactive in identifying and addressing my needs".
5/31/2025
Hello, thank you for taking the time to leave us this information about your recent visit. We're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
MARANA, AZ
Mark W|2024 Buick Encore GX
Confirmed Service Customer
5/30/2025
everything was quick and easy. The staff including Jay and Sharon were great
5/31/2025
Efficiency with a smile—that’s our goal every day! We’re thrilled Jay and Sharon made your visit feel effortless. Here’s to more quick and easy moments, backed by a team you can count on!
TUCSON, AZ
Derrick P|2025 GMC Acadia
Confirmed Sales Customer
6/2/2025
We have been looking at Cadillac XT6’s for the past 6 months but always do our car reviews on Sunday’s when car dealerships are closed. We decided to come in last week to look at the Caddy’s. Scott Abbott met us at parking, showed us around and toured a couple of XT6s on the lot. As I had reviewed the Buick Enclave Scott got one out and we gave it a test drive and loved it. We left with paperwork on several incoming Enclaves and a couple of XT6’s. On departure we enquired about the Enclave colors coming in and Scott showed us a Red Enclave and a blue GMC Acadia with the colors matching the Buicks coming in. The Acadia was such a nice vehicle and was added to the list of a maybe. We decided to come in on Saturday and put money down on the blue Buick Enclave Avenir and wait for its arrival to purchase. While we were getting dressed to take care of the days business and to visit Royal we got a couple of voicemails from Scott to see if we’d like to take a look at the GMC Acadia and could make us a great deal if interested. With our hearts set on the Enclave we decided to come in and give it a look. We were so sure that we’d probably make a purchase that we grabbed a couple of titles (Couldn’t decide if we really wanted a trade in and to which vehicle) and made it down to the dealer. After completing our morning business we gave Scott a call to set up an appointment. He was such a pleasure to work with and we never felt like we were pressured to make a decision. Scott and Royal gave us the great 2 thumbs up service we expected as we have a relationship at the Mini dealer on 22nd. Thanks for making us so happy. Derrick and John Phillips……We are already thinking down the road on another purchase
SCOTT ABBOTT
6/3/2025
Thank you for sharing your detailed experience with us! We’re delighted to hear that our team provided you with helpful, pressure-free service throughout your vehicle search and purchase process. It’s wonderful that you found a vehicle you love and felt supported every step of the way. We truly appreciate your continued trust and look forward to assisting you with any future vehicle needs.
TUCSON, AZ
Charles V|2025 Buick Encore GX
Confirmed Service Customer
6/2/2025
The service took the expected amount of time required for my service and the waiting area was very comfortable. The snacks and drinks provided were very much appreciated. All of the employees were friendly and professional.
6/3/2025
Thank you for your feedback! We want all our clients to have a comfortable and stress-free experience with us. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
GREEN VALLEY, AZ
Joe N|2011 GMC 2500 Sierra
Confirmed Service Customer
6/2/2025
Not great, long wait very expensive for what they did.
6/3/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TUCSON, AZ
John R|2017 Buick Envision
Confirmed Service Customer
6/2/2025
Service was very good.
6/3/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
TUCSON, AZ
Ingrid L|2025 GMC Terrain
Confirmed Sales Customer
6/2/2025
My sales person went above and beyond. He had so much patience with me.
DEREK DECKENS
6/3/2025
Thank you for the awesome feedback! We're so glad to hear that our staff went above and beyond to assist you. We’ll be sure to pass along your kind words and look forward to continuing to assist you with all your future vehicle needs!
TUCSON, AZ
Leonard C|2024 GMC Canyon
Confirmed Service Customer
6/9/2025
My service was handled in a kind and timely matter
6/11/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
VAIL, AZ
Carol W|2019 GMC Canyon
Confirmed Service Customer
6/9/2025
I brought my GMC canyon truck from royal which I truly love and I have always taken my canyon there for maintenance work I am very happy with the service the people are very friendly and helpful
6/11/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
MARANA, AZ
Ronald H|2023 GMC Acadia
Confirmed Service Customer
6/9/2025
Mike Van Erem a friendly and knowledgeable service representative explained clearly to me the service my two vehicles needed.
6/11/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
Thomas C|2014 GMC 1500 Yukon
Confirmed Service Customer
6/9/2025
Great Service Writer “Chris”
6/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Kenneth B|2022 GMC Terrain
Confirmed Service Customer
6/8/2025
Chris is great
6/9/2025
Chris will be thrilled to hear he made a great impression—it’s always awesome to hear when a team member shines! We’ll be sure to pass along the praise. Until next time, we’ll keep raising the bar and the good vibes.
TUCSON, AZ
Jimmy S|2019 GMC Acadia
Confirmed Service Customer
6/9/2025
Great customer service and good service to my vehicle. Vehicle was ready in less than two hours (routine oil change and tire rotation).
6/11/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Nicholas H|2017 GMC Yukon XL
Confirmed Service Customer
6/9/2025
Ryan Verduzco is the best!
6/11/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
David B|2014 Buick Encore
Confirmed Service Customer
6/10/2025
Was able to get the battery replaced immediately, without an appointment. Thanks!
6/12/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
TUCSON, AZ
David F|2022 GMC Canyon
Confirmed Service Customer
6/12/2025
Mike and yanira provided excellent service. Yanira was able to get me a loan vehicle and Mike keep me up to date on the status of my vehicle. Two thumbs up.
6/13/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
TUCSON, AZ
Jose A|2025 GMC 1500 Sierra
Confirmed Sales Customer
6/14/2025
El trato de su asesor fue excelente Siempre recomendó las mejores opciones para nosotros
MARTIN ESCALANTE
6/15/2025
¡Gracias! Siempre nos gusta saber de nuestros clientes y nos alegra que haya tenido una experiencia tan positiva con nosotros. No dude en contactarnos si necesita algo. Que tenga un buen día.
TUCSON, AZ
Andy N|2023 GMC Acadia
Confirmed Service Customer
6/16/2025
clean Galen was professional nice and accommodating
6/17/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us. Thank you again for leaving us this response!
TUCSON, AZ
Kathryn C|2018 Buick Encore
Confirmed Service Customer
6/16/2025
After making my appointment for a 72,000 mile maintenance check on my 2018 Encore, I received a text asking if I'd like a free appraisal on my vehicle & I checked "yes". Within an hour of dropping off my car last Thursday afternoon, I received a Voicemail from Roger Selby informing me that my car repair estimate was $5,000 & that the value of my car was between $500-$1,000. It was an "auction vehicle". Needless to say, I did not return his call. My actual repair bill was $873. I checked the Kelly blue book value which was $8,000-$11,000. It struck me as dishonest and inaccurate! I have been pleased with my service through Royal including my latest service advisor Chris S.. Receiving information that was clearly false leaves a bad impression and affects my overall view of a future trade-in with Royal Buick!
6/17/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Timothy R|2009 GMC Canyon
Confirmed Service Customer
6/10/2025
Mike the service manager was always friendly and patient with me. I have bought several cars from Royal because of their service department-both GMC & KIA.
6/12/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Lawrence C|2024 GMC Sierra 1500
Confirmed Service Customer
6/10/2025
very expensive double the price from last time 3 mo ago thanks
6/11/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TUCSON, AZ
Kathleen C|2018 Chevrolet Corvette
Confirmed Service Customer
6/12/2025
I was able to get an appointment for my vehicle within 2 days! Jay took very good care of me and my vehicle and is very professional!
6/13/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TUCSON, AZ
Robert E|2016 Buick Enclave
Confirmed Service Customer
6/13/2025
Recalled airbag finally installed!
6/14/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
ORO VALLEY, AZ
Warren G|2024 GMC Sierra 1500
Confirmed Service Customer
6/16/2025
alot better experience than the last one I had.
6/17/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Cynthia M|2025 Buick Encore GX
Confirmed Sales Customer
6/16/2025
Ryan was a great salesman. Knowledgeable, informative, a great asset to the dealership. We really liked the philosophy of the dealership, to get the best price. We were able to negotiate a higher trade-in value for our car, comparable to what we had been offered elsewhere. The forever warranty was the clincher. We won't go anywhere else!
RYAN ROBB
6/17/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
TUCSON, AZ
Todd R|2024 GMC Canyon
Confirmed Service Customer
6/18/2025
All is good, great service, great staff.
6/19/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
TUCSON, AZ
Raymond D|2020 Buick Envision
Confirmed Service Customer
6/18/2025
Took Envision on May 27th. due to the instrument cluster panel going blank. Was not until May 30th before it was even looked at. The part had to be ordered and did not arrive until second week of June. it was installed and then the technician found another problem. that part also had to ordered. that part took about a week to arrive and be installed. Finally, was able to pick up my Envision June 17th. After investigating I found that this model is built in China and imported back into the U.S.
6/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Mark N|2015 Buick LaCrosse
Confirmed Service Customer
6/16/2025
Speedy
6/17/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
RIO RICO, AZ
David F|2025 Buick Encore GX
Confirmed Service Customer
6/16/2025
You have not answered my question
6/20/2025
Our team has acknowledged this review.
ORO VALLEY, AZ
Matthew G|2020 GMC 2500HD Sierra
Confirmed Service Customer
6/18/2025
ALWAYS OUTSTANDING SERVICE! JAY RAY is my go-to service advisor, always on top it!
6/19/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
TUCSON, AZ
Samuel G|2023 GMC Sierra 1500
Confirmed Service Customer
6/18/2025
No problems, quick service. I waited for the vehicle to be completed .
6/19/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
TUCSON, AZ
Derek D|2016 Chevrolet Equinox
Confirmed Service Customer
6/18/2025
Excellent service as usual! Mike Van Erem is a true professional and always handles our cars needs timely and well. Mike's cheerful disposition and warm smile always make my visits extra special. I have been bringing my cars to Royal Buick GMC Cadillac for years and will continue to do so thanks largely to the positive and friendly atmosphere.
6/19/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
TUCSON, AZ
Richard M|2022 Buick Enclave
Confirmed Service Customer
6/18/2025
Chris does a good job with me every time! Explanes things to me well beforehand and is always right on on how long it will take!
6/19/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
MARANA, AZ
Dale G|2015 GMC Terrain
Confirmed Service Customer
6/18/2025
Went in with an almost dead battery no appointment. Jay had it checked. It was bad it was replaced i was i out on 40 minutes.
6/19/2025
Hello, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TUCSON, AZ
Thomas K|2023 Buick Enclave
Confirmed Service Customer
6/20/2025
Great people
6/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GREEN VALLEY, AZ
Jonathan C|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/20/2025
Helpful and polite
6/21/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TUCSON, AZ
Herbert W|2024 GMC Sierra 1500
Confirmed Service Customer
6/22/2025
The service is excellent but the billing is horrible
6/23/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
TUCSON, AZ
Robert U|2024 Buick Enclave
Confirmed Service Customer
6/22/2025
Good
6/23/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TUCSON, AZ
Keith T|2011 Buick Enclave
Confirmed Service Customer
6/25/2025
No issues, service department took care of scheduled maintenance. Advisor kept me informed of the progress and they finished earlier than expected, because he was quick to call me and let me know they had finished earlier than expected and I happened to be close to the dealership running other errands it made it easier to pick up my vehicle. That extra effort and professionalism by the advisor always make everything go smoothly. Thank you, Ryan Verduzco.
6/26/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
MARANA, AZ
Rueben L|2024 GMC Canyon
Confirmed Service Customer
6/27/2025
Staff was expecting me, changed the oil, cabin filter and did the recall in a timely manner.
6/28/2025
It’s great to know our staff had everything ready for you and completed your oil change, cabin filter, and recall efficiently. We appreciate you trusting us with your service needs. We look forward to keeping your vehicle running smoothly for years to come!
TUCSON, AZ
John B|2025 Buick Envision
Confirmed Sales Customer
6/27/2025
Derek was knowledgeable about the Buick Envision for which I was interested, and he has been very helpful throughout the buying process. I recommend Derek highly.
DEREK DECKENS
6/28/2025
Derek will be thrilled to hear your recommendation! His knowledge about the Buick Envision and dedication throughout the buying process truly make a difference. Thanks for trusting us and sharing your experience—we’re here whenever you need us next!
ORO VALLEY, AZ
Brian B|2023 GMC Sierra 1500
Confirmed Service Customer
6/27/2025
Great, personalized, customer service.
6/28/2025
Thank you for the kind words! We take great pride in offering personalized service that makes each guest feel seen and valued. We're so glad you felt the difference—and we can’t wait to welcome you back!
TUCSON, AZ
Dana R|2018 GMC Canyon
Confirmed Service Customer
6/27/2025
My service manager is Jay and he is awesome. He is always knowledgeable and courteous and friendly. I like to know that he will be servicing my vehicle.
6/28/2025
Jay will be thrilled to hear your kind words! Knowing you can count on him for courteous, knowledgeable service every time brings us great pride. He’s a true professional who cares about the long-term care of your vehicle. We’re so glad he’s earned your confidence—he’ll be ready whenever you roll in next!
TUCSON, AZ
John P|2022 GMC Canyon
Confirmed Service Customer
6/19/2025
Brought my care in for service and it was completed in a couple of hours.
6/20/2025
Hi, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Royal Buick GMC
TUCSON, AZ
Frances T|2024 GMC Terrain
Confirmed Service Customer
6/19/2025
Helpful courteous
6/20/2025
Hi, thanks for your praise and kind comments about our team. Thank you so much again for your feedback! We hope you have a great day!
MARANA, AZ
Amanda H|2025 GMC Canyon
Confirmed Sales Customer
6/22/2025
Excellent experience
AMANDA HAYES
6/23/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SAHUARITA, AZ
Jane W|2016 GMC Acadia
Confirmed Service Customer
6/23/2025
As always, I was greeted by a friendly employee in the service drive. My service advisor came out shortly. I had made an appointment for spark plugs and engine filter. Ryan told me what to expect in terms of time and cost. I waited in the customer lounge, which was very comfortable. My vehicle was repaired within the estimated time and cost. I was very pleased.
6/24/2025
Hello, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Royal Buick GMC!
GREEN VALLEY, AZ
Steven S|2018 GMC Terrain
Confirmed Service Customer
6/26/2025
Brought vehicle in for routine maintenance. I have always received great customer service and I appreciate it!
6/27/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
TUCSON, AZ
Kathryn C|2018 Buick Encore
Confirmed Service Customer
6/26/2025
The service advisor kept me updated throughout the repair. He contacted my extended warranty provider and got multiple services covered as well as identifying additional issues which were also covered!
6/27/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
TUCSON, AZ
Brianna S|2021 GMC 1500 Sierra
Confirmed Service Customer
6/26/2025
All team members are very friendly and helpful, one team member (I think her name was Patty) help me save money on a rental car
6/27/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ORO VALLEY, AZ
Ramon G|2024 Buick Envista
Confirmed Service Customer
6/28/2025
Very good
6/30/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TUCSON, AZ
John O|2013 GMC 1500 Yukon
Confirmed Service Customer
6/29/2025
The problem was fixed, although it is probably a temporary repair (dielectric grease to obtain circuit continuity). With a standard labor charge to use the systems diagnostic code reader and the shop labor rate combined compels me to maintain my vehicle elsewhere. This Yukon is a really great vehicle, and I plan to get a few more years out of it before purchasing another Yukon. My last 3 vehicles have been purchased with Royal Automotive Group but will not do business with you again.
7/1/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
TUCSON, AZ
Gail D|2011 GMC Yukon
Confirmed Service Customer
6/30/2025
The staff is professional, helpful and especially, Mike Van Erm - he's the best!
7/1/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
TUCSON, AZ
Lizbeth S|2025 GMC HUMMER EV SUV
Confirmed Sales Customer
6/30/2025
Wish the process didn't have to be so long and dragged out. There should be a quicker way to purchase without being in the store for hours even days when going through the numbers. Appreciate the GSM Scott he was definitely more personable and affable than the other managers I've encountered there. Also, truly appreciate Andy and his patience helping me navigate through vehicle choices he was very detailed and helpful when going through the different options. My only pet peeves with Royal in my many years of being a customer is the coldness and aloofness of the front desk/reception. Not sure if they're meant to be the first point of contact for the customer experience but even waking through the main door in front of them there's not much of a welcome or acknowledgement. Other than that cleanliness, Royal does better than Cadillac their area tends to be pretty dusty and unkempt. The black desks on the Cadillac side definitely a bad choice when not kept clean.
ANDRES VILLA
7/1/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Tyler D|2018 Chevrolet Cruze
Confirmed Service Customer
7/4/2025
Not a long wait, but the price was steep. Also I think someone stole the knife I had in my glovebox which really sucks, I was pretty attached to it.
7/5/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
YUMA, AZ
Muhamed C|2017 GMC Yukon XL
Confirmed Service Customer
8/11/2025
Great customer service from my service advisor, Ryan Verduzco, and the entire service staff. However, it will be great to get digital copies of my vehicle MPi, and texts updates during the time my vehicle is at the dealership. I take my other vehicle to other dealerships and their service software is much more use friendly,
8/12/2025
Thank you for choosing Royal Buick GMC. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
MARANA, AZ
Belinda S|2021 Buick Envision
Confirmed Service Customer
8/12/2025
On July 3rd, I spoke with Ryan about issues with my AC. He told me that diagnostic appointments were a ways out and that they would probably keep the car for a couple of days. After waiting over a month for the AC diagnostic appointment, Ryan tried to talk me out of the AC diagnostic appointment. He told me that he did not believe anything was wrong with the AC and that it is just hot outside. Royal had my vehicle for three days. When I picked up my vehicle, I was told that there was an issue with the BCM not reading outside and inside temperatures correctly and that a software update was performed. When I got in my vehicle, there was a water bottle and food spilled on buttons near the cup holder. I also found that my dashcam, which was working when I turned it in, was unplugged from power and that the rear dashcam had also been unplugged from the front. The OBD was unplugged. I plugged in the OBD, dashcam power, and rear dashcam. The dashcam is no longer working. I have been assured by Ryan that it is nothing that Royal did that resulted in the dashcam not working. I now have to drop off my vehicle again for an unknown amount of hours or days for them to troubleshoot why the dashcam is not working.
8/13/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
VAIL, AZ
Sergio M|2019 GMC 1500 Sierra
Confirmed Service Customer
8/14/2025
Everything went smooth. Found out my battery was failing and it was replaced. Saved me the possibility of getting stuck when my truck would not start
8/15/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
TUCSON, AZ
Virginia H|2020 Buick Enclave
Confirmed Service Customer
8/14/2025
As always excellent and courteous service!
8/15/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
MARANA, AZ
Isaac G|2015 GMC 1500 Sierra
Confirmed Service Customer
8/15/2025
No issues…. My problem taken care off as expected.
8/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Moses M|2025 GMC Canyon
Confirmed Service Customer
8/15/2025
10/10
8/17/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TUCSON, AZ
Michael O|2023 Chevrolet Colorado
Confirmed Service Customer
8/20/2025
The people and dealership actually took my issue seriously and have been taking care of me.
8/21/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
TUCSON, AZ
Ben N|2020 GMC Terrain
Confirmed Service Customer
6/30/2025
Great customer service
7/1/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
TUCSON, AZ
Pete B|2022 GMC Terrain
Confirmed Service Customer
8/11/2025
fast service
8/12/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Carol B|2017 Buick Encore
Confirmed Service Customer
8/13/2025
It takes too long
8/14/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TUCSON, AZ
Ricardo P|2022 GMC 1500 Sierra
Confirmed Service Customer
8/15/2025
Royal consistently delivers the best dealership experience I've ever had.
8/16/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
TUCSON, AZ
Alfonso M|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
8/15/2025
As usual my getting an oil change with tire rotation was excellent. The personal working at Royal are always gracious, friendly and helpful.
8/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Luis A|2018 GMC Canyon
Confirmed Service Customer
8/16/2025
Oil change was done. Vehicle was ready at the time promised. Everything was done well.
8/18/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
MARANA, AZ
Dave B|2015 Chevrolet 2500HD Silverado
Confirmed Service Customer
8/19/2025
Jay is always efficient, caring and accommodating
8/21/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PAYSON, AZ
Adele S|2024 GMC Terrain
Confirmed Service Customer
8/19/2025
We waited in lounge while car being serviced. Lounge was comfortable and coffee good,.
8/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Ernesto R|2024 Buick Enclave
Confirmed Service Customer
8/19/2025
Great work, all the time.
8/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Kathryn C|2018 Buick Encore
Confirmed Service Customer
8/20/2025
We had our Encore in for service recently because it was overheating. They were able to diagnose the problem quickly, get approval through our extended warranty company & completed the repair in two days. Our service advisor, Chris S., was great at keeping us informed through each step of the process!
8/21/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
TUCSON, AZ
Moe P|2018 GMC Yukon
Confirmed Service Customer
8/21/2025
It was very pleasant and didn’t have to wait too long.
8/22/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
TUCSON, AZ
Rene L|2024 Buick Envista
Confirmed Service Customer
8/25/2025
I arrived for my appointment and no one came out to greet me I had to go in looking for someone to help me find my service rep. When I went back to pick up vehicle it was the same thing.
8/27/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
TUCSON, AZ
Dora V|2026 Buick Enclave
Confirmed Sales Customer
8/26/2025
Hard working people, very committed.
NICHOLAS TRAYNOR
8/27/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
RIO RICO, AZ
B S|2016 GMC Canyon
Confirmed Service Customer
8/26/2025
Why is this required ? You don’t realize how annoying this is. It wouldn’t matter if I picked 1, 2, 3,4, or 5 stars. You want something in this box. So, now I’m asking you for a response. Why is this necessary ? Can’t you just be happy I gave you 5 stars ? No, I really don’t expect to hear from you, except when you guys are trying to get me in for more service. All you really want is more of my $$$$$. Let’s be honest.
8/28/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Michelle W|2025 Buick Envista
Confirmed Sales Customer
8/27/2025
I love the way they treat their customers. Clean friendly dealership. Excellent customer service and care.
MARIE FLORIANT
8/28/2025
Hello, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
MARANA, AZ
Sean D|2024 GMC Sierra 3500 HD
Confirmed Service Customer
9/1/2025
Ryan always takes care of me everytime I need a service. He keeps me informed all the time what is being done on my truck.
9/2/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
MARANA, AZ
Denise B|2017 GMC Yukon
Confirmed Service Customer
9/1/2025
Typical oil change everything went fine
9/2/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
TUCSON, AZ
Melvin F|2018 GMC Acadia
Confirmed Service Customer
8/21/2025
Chris provided exemplary assistance with my repair.
8/22/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
TUCSON, AZ
Jerald C|2024 GMC Sierra 2500 HD
Confirmed Service Customer
8/23/2025
As always, my service representative, Chris Savastano was courteous and provided prompt, knowledgeable service for my vehicle.
8/24/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
TUCSON, AZ
Charles M|2015 GMC 1500 Sierra
Confirmed Service Customer
8/25/2025
Always professional
8/27/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TUCSON, AZ
Ric T|2020 Buick Envision
Confirmed Service Customer
8/25/2025
When I first set the appointment I received a text but unfortunately missed the call from the SA, no message was left by him by the way so I no idea who I needed to talk to. When i returned the call it went to voicemail. The next morning, around 16 hrs after leaving the first message I called again, received voicemail again and left another message. I also told the answering system that it was ok to text me and once I received the text I texted the SA to have them please call because I had information regarding my vehicle that I needed to relay. After another 5 hours I still had not received a call back, or text. My wife then called and spoke with someone in the service department, I'm not sure who that was but he was at least helpful. He explained that SAs should typically call back within an hour after receiving the message. He said he would locate him for her but at this point she was frustrated and upset and told him to call me instead. About 20 minutes after that I finally got a call from the SA (Mike). He sounded agitated that he had been "forced" to call me. I explained what I needed to and asked the questions I needed to and left it at that. When my wife and I dropped the vehicle off on Monday, Mike came out and again we had to explain why we were there and what the vehicle was there for. I understand that he sees alot of people in one day but when we're needing something done that wasn't a selection on the online appointment scheduling, we need to make sure he understands so that we're not wasting anybodies time by doing an un necessary diagnosis or service . He did explain that they were behind on cars and it may be Tuesday before he could get a tech to look at it, totally understandable, wasn't necessarily happy about it but we understood. On WEDNESDAY when I still hadn't heard anything I followed up. Left a message, again, and sent a text, again, and finally got a call. He told me that my vehicle was next to be seen but they probably couldn't get to it that day (now 3 days after we dropped it off). On Thursday afternoon we finally had the diagnosis. It confirmed what our regular mechanic had already diagnosed, which we told him had already been done, which is why I wanted to explain to him what the issue was and what we were looking for. We were told that more or less GM would not help with the repair costs even though our vehicle is barely 5yrs old and just barely 50k miles, but in order for him to find out they'd need to order the parts first, but those were on national backorder and wouldn't be available until October. Full disclosure we already knew that because our regualar shop had already looked, but were hopeful that since it's a GM dealership they might be able to get them sooner, and possibly at a discount given the cars age and miles. Not alot of explanation to go along with the diagnosis or fix, but he did throw in "this is why you buy the extended warranty". When we went to pick up the car my wife experienced some "attitude" from the clerk behind the desk which wasn't appreciated and again after speaking with Mike and asking some questions she also was reminded that "this is why you buy the extended warranty". At a time when you're looking at an expense, that shouldn't be incurred because the vehicle is still fairly new, has been kept up with regular and suggested maintenance, has not been driven rough or even long distances that's not something that someone should be repeatedly reminded of and made to feel stupid because you didn't. A rear differential is not something that should be replaced at this stage of the vehicles life. I chose 1 star simply because I couldn't choose 0 stars, overall the experience was horrible and given any other choice we will not be back to your establishment.
8/28/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TUCSON, AZ
Lemarion H|2024 GMC Canyon
Confirmed Service Customer
8/27/2025
I have requested Galen Saunder to be removed as my Service Consultant. If it weren't for Justin Smith who took over, I would be sitting in Corporates office. I have filed a formal complaint with GMC regarding Galens behavior.
9/3/2025
Our team has acknowledged this review.
TUCSON, AZ
Edwin A|2023 GMC Sierra 1500
Confirmed Service Customer
9/1/2025
The tailgate opening has not been addressed. This is the third time I had to take the truck there for the same issue
9/2/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
TUCSON, AZ
Deborah H|2022 GMC Yukon XL
Confirmed Service Customer
9/1/2025
Justin Smith and his service technicians always go above and beyond to take care of my Yukon XL and accomodate my schedule.
9/2/2025
Thank you for your kind words! We’re thrilled to hear that our team has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
TUCSON, AZ
Elizabeth C|2026 Buick Enclave
Confirmed Sales Customer
9/7/2025
This is the 3rd vehicle I buy from Royal Buick. Derek Deckens has assisted me with two. I really enjoy working with him. He is so pleasant profesional courteous knowledgeable answers all your questions and really puts you at ease. He aways follows through with return calls/texts. Best service I have had. From the first time I walked in many years ago I met Susan who greeted me at the customer service desk Also excellent service with the service department from Mike Van Eram and Chris Siavastano …I could go on naming more employees. Lastly Royal does give excellent customer service
DEREK DECKENS
9/8/2025
Thank you so much for your kind words! We’re thrilled to hear you’ve had such positive experiences with both our sales and service departments. We truly appreciate your continued trust and look forward to serving you for years to come!
TUCSON, AZ
Eugene R|2024 GMC Sierra 1500
Confirmed Service Customer
9/2/2025
pleasant people to do business with
9/3/2025
Thank you for sharing! It’s our goal to make every interaction pleasant and stress-free, and we can’t wait to welcome you back for another smooth experience.
TUCSON, AZ
Pate P|2025 GMC Sierra 1500
Confirmed Service Customer
9/2/2025
We always have excellent service at Royal!
9/3/2025
Consistency is key, and it means the world to us that you can count on excellent service every time. We look forward to welcoming you again on your next visit and continuing to deliver that same trusted care.
TUCSON, AZ
Sergio M|2020 GMC Terrain
Confirmed Service Customer
9/7/2025
Poor management and poor communication between people
9/8/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TUCSON, AZ
Erie C|2021 Buick Encore GX
Confirmed Service Customer
9/7/2025
I always have a great experience with the service department at Royal Buick & GMC. Ryan is an outstanding service advisor and is always cordial and informative on the services needed for my vehicle. I know it's been very busy in the service department at this location for the past couple years, so I can't fault them for being booked typically a month out, but the service department is always top notch with any services my vehicle needs. Thank you, Royal
9/8/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
TUCSON, AZ
Antonio B|2021 GMC 1500 Sierra
Confirmed Service Customer
9/7/2025
Always very professional and excellent quality service. I recommend them highly.
9/8/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
TUCSON, AZ
Victor A|2023 GMC 2500HD Sierra
Confirmed Service Customer
9/8/2025
Excellent customer service
9/9/2025
Thank you for your kind words about our customer service. Delivering excellent care is always our top priority, and we look forward to welcoming you back for more experiences that make you feel valued every step of the way!
RIO RICO, AZ
Curtis D|2025 GMC Sierra 1500
Confirmed Sales Customer
9/9/2025
I would say I had the best buying experience that I ever had dealing with Marie Floriant
MARIE FLORIANT
9/10/2025
Marie will be so happy to hear your kind words—it’s wonderful knowing she helped make this the best buying experience you’ve ever had. We hope your new vehicle brings countless memories, and we’ll be here to celebrate the next milestone right alongside you!
TUCSON, AZ
Huynhhoa K|2023 GMC Acadia
Confirmed Service Customer
9/11/2025
The services is good
9/12/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Kristina R|2025 Buick Envision
Confirmed Sales Customer
9/12/2025
Exceptional customer service, knowledge and ease of purchase. Great communication and I felt like a valued customer. Thank you!
MUSTAFA KADHOM
9/14/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Royal Buick GMC
ORO VALLEY, AZ
Mario V|2026 GMC Sierra 1500
Confirmed Sales Customer
9/12/2025
Your team was excellent, all were knowlegeable on the vehicles being sold. All were attentive to my concerns of the vehicle I was looking for.
KRISTINA COMBS
9/14/2025
Hi, we are very happy we could provide you with a positive experience! Thank you for choosing Royal Buick GMC as your first choice for all your automotive needs! Feel free to reach out to us if you need anything. Have a wonderful day.
WILCOX, AZ
Anne L|2023 GMC Sierra 1500
Confirmed Service Customer
9/14/2025
Ryan as the service manager was great went above and beyond
9/15/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
Ronald S|2020 Buick Enclave
Confirmed Service Customer
9/17/2025
Jay Rau always takes very good care of us. That's why we always return.
9/18/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
TUCSON, AZ
Brian B|2023 GMC Sierra 1500
Confirmed Service Customer
9/18/2025
The dealership provides great service. I am not happy with the vehicle itself. It has had numerous electronic issues, including the latest one, the On-Star module.
9/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Deborah R|2018 Buick Encore
Confirmed Service Customer
9/18/2025
Chris Savastano is so efficient, provides professional and courteous service and is always informative.
9/19/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
TUCSON, AZ
Robert M|2017 Buick Encore
Confirmed Service Customer
9/18/2025
Great, friendly and professional service.
9/19/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
TUCSON, AZ
June B|2021 GMC Yukon
Confirmed Service Customer
9/18/2025
Dropped my car off the day before service in late afternoon. I stood outside for quite a while, then a gentleman that worked there tried to get some one to help me, waited again and finally I was told my service person wasn't there and he would try to find some one to help me. Finally another service person came and never made eye contact. He took my keys and confirmed my phone number. Then when I picked my car up. paid my bill inside and then wandered around outside until I found my car.
9/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
MARANA, AZ
William Y|2021 GMC 1500 Sierra
Confirmed Service Customer
9/11/2025
happy with royal total service and sales
9/12/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Audrey K|2017 GMC Terrain
Confirmed Service Customer
9/12/2025
very pleased
9/14/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
CORONA DE TUC, AZ
Matthew M|2025 GMC Yukon XL 1500
Confirmed Sales Customer
9/14/2025
We found a gem in our salesman In Martin. He made the process simple.
MARTIN ESCALANTE
9/15/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
Zulema E|2024 GMC Sierra 2500 HD
Confirmed Service Customer
9/16/2025
Personalized service which I truly appreciate.
9/17/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TUCSON, AZ
Richard P|2018 Buick Encore
Confirmed Service Customer
9/19/2025
friendly service
9/20/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
MARANA, AZ
Kevin L|2020 GMC 1500 Sierra
Confirmed Service Customer
9/23/2025
Very bad experience
9/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TUCSON, AZ
James B|2018 Chevrolet Equinox
Confirmed Service Customer
9/24/2025
Mike VanErem is always on top of everything for my vehicle service. The best!
9/25/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
TUCSON, AZ
Kenneth C|2024 GMC Sierra 1500
Confirmed Service Customer
9/24/2025
This dealership came highly recommended for service
9/25/2025
We're so glad we could provide you with a positive experience! Your recommendation means a lot to us, and we're thrilled to have earned it. Have a wonderful day!
TUCSON, AZ
Donnie D|2007 Buick LaCrosse
Confirmed Service Customer
9/25/2025
Always do a good job whenever we bring our car in for service
9/26/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
TUCSON, AZ
Mario L|2024 GMC Sierra 1500
Confirmed Service Customer
9/25/2025
The check-in process was quick and I chose to wait at the dealership. The waiting area was clean and comfortable.
9/26/2025
Thank you for your feedback! We want all our clients to have a comfortable and stress-free experience with us. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
TUCSON, AZ
Eugene L|2020 Buick Enclave
Confirmed Service Customer
9/19/2025
Easy check in and very courteous greeting.
9/20/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
MARANA, AZ
Benjamin D|2018 GMC Yukon XL
Confirmed Service Customer
9/20/2025
Perfect work. Thank you again
9/21/2025
Thank you for sharing your positive experience! We’re glad the work met your expectations perfectly, and we look forward to seeing you again soon!
NOGALES, AZ
David M|2022 GMC Terrain
Confirmed Service Customer
9/20/2025
Always a quality service visit by dealer and my service rep Mike Van Erem
9/21/2025
Mike will be thrilled to know you value his dedication and quality service. We’re glad every visit continues to meet your expectations. We look forward to seeing you again soon!
MARANA, AZ
Charles Y|2019 Buick Envision
Confirmed Service Customer
9/20/2025
Great people, fast service.
9/21/2025
Thank you for recognizing our team for being both friendly and efficient—it’s exactly the balance we strive for with every customer. Wishing you a fantastic day!
TUCSON, AZ
Gerald B|2026 Buick Encore GX
Confirmed Sales Customer
9/20/2025
SALESMAN SPENCER WAS VERY HELPFUL WITH ME AND HE IS A PROFESSIONAL ON HIS JOB, VERY COURTEOUS AND DESERVES A PROMOTION
SPENCER HARRIS
9/21/2025
Spencer will be thrilled to know his professionalism, courtesy, and helpfulness stood out so clearly during your experience. Recognition like this means the world to our team. We look forward to welcoming you again on your next visit!
SIERR VISTA, AZ
Michael M|2018 GMC 1500 Sierra
Confirmed Service Customer
9/22/2025
Made appointment on line. Arrived early and was greeted by tech. All questions answered clearly and the work done promptly.
9/23/2025
Wow, we're glad you had such a wonderful experience with us! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best wishes, Royal Buick GMC
ORACLE, AZ
Rosie M|2022 GMC 1500 Sierra
Confirmed Service Customer
9/24/2025
I really like my sames rep Jay, he listens and pays attention to my concerns and questions. Service performed in time frame given and Jay also explains any issues addressed that I had.
9/25/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
VAIL, AZ
Marie M|2021 Buick Encore GX
Confirmed Service Customer
9/25/2025
Best experience! Much better than the company I tried to purchase a vehicle from
9/26/2025
Thank you for your kind feedback! We’re glad to hear you had a great experience with us. We appreciate your business and look forward to assisting you again in the future.
WILLCOX, AZ
Kevin H|2025 GMC Sierra EV
Confirmed Sales Customer
9/25/2025
I tried to do a deal in the valley but could not make a deal happen so I went and inquired at the Tucson GMC dealer and had the pleasure of dealing with Krysta Valerio. Krysta respected my time and did not keep calling me like the dealers in the valley. The deal that Krysta was able to put together exceeded my expectations and would not hesitate to go back to Tucson when the lease is due in 36 months.
MARTIN RYAN
9/26/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
SAN TAN VALLEY, AZ
Butch V|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
9/26/2025
Outstanding Performance!!!
AHMAD EL FARAMAOUI
9/27/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
ORO VALLEY, AZ
Marjorie W|2023 Buick Enclave
Confirmed Service Customer
9/26/2025
The repair was excellent. There were delays that slowed the process which lead to having the rental car longer than expected . The people that I worked with were help ful and pleasant
9/27/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
TUCSON, AZ
Mark P|2021 GMC 2500HD Sierra
Confirmed Service Customer
9/26/2025
It's absurd that I was charged $179 for an oil change. I've tried to remain faithful to using your dealership for service because it's nice to have everything in one place. But this has pushed me over the edge and I will be going elsewhere in the future. The labor charge alone was around $80. That took all of 15 minutes. So you're billing your technicians out at around $320 an hour. That's ridiculous.
9/27/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
MARANA, AZ
Ralph B|2015 Buick Enclave
Confirmed Service Customer
9/27/2025
Always a pleasure to have Chris take care of my service needs.
9/28/2025
Hi there, we are very happy to have provided you with such a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, Royal Buick GMC
TUCSON, AZ
Annette B|2026 Buick Encore GX
Confirmed Sales Customer
9/28/2025
It was outstanding I bought a 2026 Buick encore
ROGER SELBY
9/29/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
MARANA, AZ
Barbara C|2025 GMC Acadia
Confirmed Sales Customer
9/28/2025
Derek was my auto sales consultant. He is so very knowledgeable about every aspect of the car buying/selling process. He helped me purchase the exact vehicle I wanted, with a wonderful protection plan to help ensure my new car will serve me for many, many years to come. I LOVE my new 2025 Acadia!
DEREK DECKENS
9/29/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
MARANA, AZ
Timothy L|2015 GMC 2500HD Sierra
Confirmed Service Customer
9/25/2025
Always happy with my interactions with the sales and service staff at Royal Buick! Everyone is very friendly and helpful. None of the high pressure tactics in either sales or service. Thanks!
9/26/2025
Thank you so much for your kind words! We’re thrilled to hear you’ve had such positive experiences with both our sales and service departments. We truly appreciate your continued trust and look forward to serving you for years to come!
PEARCE, AZ
Keegan M|2022 GMC Canyon
Confirmed Service Customer
9/25/2025
Ryan is an absolute pleasure to work with and has been the same since I first bought my vehicle. Professional, helpful, reliable, and a good personality. This is why I make sure to work with him everytime. He is a great face for the company. Please acknowledge him. Thank you.
9/26/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
TUCSON, AZ
Wilfredo R|2021 GMC Canyon
Confirmed Service Customer
9/26/2025
Good and productive,.same as fast. Thanks!
9/27/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
SAHUARITA, AZ
Isaiah G|2022 GMC 1500 Sierra
Confirmed Service Customer
9/27/2025
Took my truck in for recall service. My service advisor was Timothy. My truck was finished early in the morning. Timothy stated he didn’t call me because your phone service is on the Internet and he couldn’t get through to me so he let my truck sit there all day long until 4pm . I tried calling him. I tried texting him. He never called me back or text me back when I went to pick up my truck. I was asking questions and front desk lady called Timothy and said that he was with the customer. I waited in front for 15 minutes Timothy never came to talk to me. I had to go to his office and he was sitting at his desk by himself.
9/28/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
TUCSON, AZ
Francisco V|2025 GMC Yukon
Confirmed Service Customer
9/29/2025
NA
9/30/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
DOUGLAS, AZ
Victor R|2023 Buick Encore GX
Confirmed Service Customer
10/6/2025
Excellent customer service
10/7/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
TUCSON, AZ
Lawrence S|2024 Buick Enclave
Confirmed Service Customer
10/6/2025
Received a coupon from Royal Buick for an oil change for $99.99. When I went to pay and have this put on my GM rewards the billing was over $134. I questioned the charge and was given a $10 credit, still over the coupon price. I signed the credit and left. When I checked my points, the deduction was for the original charge of $134 charge with no add back for the credit. I don't know what has happened to this dealership, I have been dealing with them for years.
10/7/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
TUCSON, AZ
Michelle S|2025 GMC Sierra 1500
Confirmed Sales Customer
9/29/2025
It was great. I felt like the salesman helping me really went above and beyond to help me find a vehicle that would work and helped me get the deal done.
SCOTT ABBOTT
10/1/2025
Thank you for the awesome feedback! We're so glad to hear that our staff went above and beyond to assist you. We’ll be sure to pass along your kind words and look forward to continuing to assist you with all your future vehicle needs!
MARANA, AZ
Jim P|2019 GMC 1500 Sierra
Confirmed Service Customer
9/29/2025
I was able to schedule a time I needed and service was completed sooner than expected.
10/1/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
ORO VALLEY, AZ
Melvin F|2018 GMC Acadia
Confirmed Service Customer
10/6/2025
Mike did a wonderful job of dealing with my battery issue. When I was home, i checked under the hood and the corrosion on the battery cable attachment appears to have been wire brushed snd had accumulated in the battery box. I brushed and washed it off and ended up staining my concrete driveway. I will check under the hood before I leave the lit next time.
10/7/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Bill Y|2018 GMC Yukon
Confirmed Service Customer
10/7/2025
Service was fast! Service advisor,Mike is always pleasant and understanding and respectful!
10/8/2025
We love hearing that Mike made your service experience fast, pleasant, and respectful! Our team takes pride in attentive, understanding service, and we’ll be here to make your next visit just as smooth.
TUCSON, AZ
Thomas M|2023 Buick Enclave
Confirmed Service Customer
10/7/2025
Good service experience
10/8/2025
We’re glad your service experience was good! Our team works hard to make every visit smooth and efficient, and we’ll be here to provide that same care for years to come.
TUCSON, AZ
Will W|2019 GMC 1500 Sierra
Confirmed Service Customer
10/8/2025
Great service
10/9/2025
Hello, thank you for your kind words and this wonderful review! Thank you again for choosing Royal Buick GMC and we hope to see you again.
BENSON, AZ
Jeff D|2025 GMC Sierra 1500
Confirmed Service Customer
10/8/2025
Good
10/9/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
TUCSON, AZ
Colin S|2025 GMC Acadia
Confirmed Service Customer
10/8/2025
Very professional and I was made to feel like I was important
10/9/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
TUCSON, AZ
Andrea G|2025 Buick Envista
Confirmed Sales Customer
10/7/2025
Salesperson Amanda was fantastic! She went above and beyond helping me with my purchase. As well as Scott, the Sales GM. Thank you both Scott and Amanda!
JOSE RAMIREZ
10/8/2025
We’re thrilled to hear that Amanda and Scott made your visit an exceptional one! Their teamwork and dedication truly shine in moments like these. We’ll be sure to pass along your kind words—and we can’t wait to welcome you back for another fantastic experience soon!
TUCSON, AZ
Jessica F|2021 Buick Encore GX
Confirmed Service Customer
10/8/2025
The price to change oil is expensive, I asked for a discount and didn’t get one
10/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
RIO RICO, AZ
Mario A|2025 Buick Enclave
Confirmed Service Customer
10/10/2025
Poor communication very hard to get a hold of my service advisor and service was very slow. My car my in for 6 days for a oil change and to replace a trim
10/12/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
MARANA, AZ
David K|2019 Buick Encore
Confirmed Service Customer
10/10/2025
Excellent service advisor and workmanship.
10/12/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Manuel B|2025 GMC Sierra 1500
Confirmed Service Customer
10/13/2025
Great service
10/14/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
TUCSON, AZ
Virginia H|2017 Buick Cascada
Confirmed Service Customer
10/13/2025
As always, prompt and courteous service!
10/14/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
MARANA, AZ
Rhonda B|2025 Buick Envision
Confirmed Service Customer
10/13/2025
Very friendly; loved the waiting/ lounge area while my car was being worked on; they finished my car sooner than they predicted, which was great!
10/14/2025
Thank you for your feedback! We want all our clients to have a comfortable and stress-free experience with us. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
TUCSON, AZ
Daniel M|2023 GMC Canyon
Confirmed Service Customer
10/14/2025
An all day GMC recommended connectivity recall ended in complete failure and another waste of my time at this dealership. How difficult would it have been for the tech services team to simply check if the OnStar status light was green before releasing the vehicle to me upon pick up? They had the vehicle for nearly 2 full days. The polite service advisor is a gentleman and courteous (Timothy McDonald) but his response to my question about the Onstar status light being steady red doesn't hold water: "No other software updates were available" But he's neglecing the fact the OnStar status light was green for the preceeding 18 months of vehicle ownership. The red light was immediately after the latest GMC update this past weekend!! Then he stated we "we may need to get a new telematics module ordered and installed...we will need the vehicle for a few more days so when it's convenient for you to bring it back we can address it." IT'S NOT CONVENIENT FOR ME TO BRING THE VEHICLE BACK AND YOU JUST HAD IT FOR 2 DAYS!! Absolutely pathetic service from what should be a competent firm. It's not like this is your first rodeo, right Royal Buick GMC?
10/16/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
MARANA, AZ
Gregory F|2022 Buick Encore GX
Confirmed Service Customer
10/8/2025
I made an appointment to have my car looked at. It took a couple weeks to get the vehicle in and then it took four days to get the diagnosis and then another week to get it fixed.
10/9/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
TUCSON, AZ
Irma S|2017 GMC Acadia
Confirmed Service Customer
10/9/2025
My daughter took my car in for me and she was pleased with the whole experience.
10/10/2025
Thank you for sharing! We're happy to hear your daughter had a positive experience. We appreciate your trust and look forward to assisting you again in the future.
TUCSON, AZ
Sarah M|2019 Buick Encore
Confirmed Service Customer
10/9/2025
Handled professionally
10/10/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
TUCSON, AZ
Jeremy C|2019 GMC 2500HD Sierra
Confirmed Service Customer
10/12/2025
Everyone is always so polite. Great service!
10/13/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
TUCSON, AZ
Jenny W|2025 GMC Sierra 3500 HD
Confirmed Service Customer
10/13/2025
Something was draining the battery so Chris at the dealership changed both batteries and checked the system. We had to jump the truck several times prior to our appointment. Chris has always done a good job and we appreciate him!!!
10/14/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
TUCSON, AZ
Jeffrey G|2025 GMC Canyon
Confirmed Service Customer
10/14/2025
Came in for my complementary oil change and tire rotation.
10/15/2025
We’re happy you came in for your complimentary oil change and tire rotation! Preventive care keeps your vehicle happy and healthy—and we love knowing we could make your quick stop a smooth and satisfying visit.
TUCSON, AZ
Aaron N|2024 GMC Sierra 1500
Confirmed Service Customer
10/15/2025
They did a great job. The waiting room is well stocked and comfortable. The customer service is great.
10/16/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing waiting room as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
TUCSON, AZ
Garl K|2024 GMC Sierra 1500
Confirmed Service Customer
10/15/2025
Great
10/16/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
MARANA, AZ
Eugene M|2016 GMC Acadia
Confirmed Service Customer
10/14/2025
I am an original owner of my 2016 Vehicle and have always taken to Royal for servicing. Yesterday's experience was not only unpleasant but to find out that the information thru my review of paperwork that brakes were at 2mm and needing replacement in lieu of the advisor taking the time to personally tell me when I picked my vehicle up or call, is not acceptable, as I have babies in my car on a daily basis. I panicked and took my vehicle to two other reputable automotive places that I use for other vehicles to find out that my brake pads are at a 5mm and 8mm not the 2mm for both as Royal indicated and they showed and provided pictures. In addition, they also provided photos as to my oil filter which was suppose to be replaced yesterday has oil all over it. So did Royal replace or do a very sloppy job! In addition, I don't appreciate a service advisor disrespecting my husband in arguing over a question and the advisor assisting my husband was wrong and after doing research with the parts department the service advisor was not correct. Not sure what has happen to Royal but they had definitely gone down in customer service to include unhappy staff.
10/16/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
MARANA, AZ
David J|2017 GMC Canyon
Confirmed Service Customer
10/25/2025
Prompt, polite and professional service
10/16/2025
Thank you for choosing Royal Buick GMC as your first choice for all your automotive needs! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
TUCSON, AZ
Charles B|2023 GMC Sierra 1500
Confirmed Service Customer
10/15/2025
Excellent service as always!
10/16/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Royal Buick GMC! We sincerely thank you for the positive review, and look forward to seeing you again soon!
TUCSON, AZ
Kathy R|2025 Buick Envision
Confirmed Service Customer
10/16/2025
Jay Rau and Susan Tobin were very helpful, friendly and always willing to help. Our problem with the Car is the unreliable infotainment and other Monitors. Black out Screens continue to happen during our trip to Northern Ca. I am glad that so far I have not had problems with the Motor,Transmission, Brakes, or Steering. Is this car made by China as good as the Japanese car[Subaru] we had for 10 years? I am hopeful you can fix the annoying Problems. Please don't let me REGRET Buying this BUICK ENVISION AVENIR 2025 SUV!!!!!
10/17/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ORO VALLEY, AZ
Roxanne B|2017 GMC Yukon
Confirmed Service Customer
10/16/2025
Saturday was fine
10/17/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
NOGALES, AZ
Christine G|2021 GMC Terrain
Confirmed Service Customer
10/16/2025
The service agent, Chris Savastano, has consistently provided excellent customer service. He provides the service suggestions that are recommended for the mileage or length for the vehicle's operation period. As a result on his advice, we have, currently, experienced an operational dependable vehicle.
10/17/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
TUCSON, AZ
Joyce W|2022 GMC 1500 Sierra
Confirmed Service Customer
10/16/2025
Very nice people
10/17/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
TUCSON, AZ
Amy B|2025 GMC Yukon
Confirmed Service Customer
10/17/2025
My advisor was friendly and kept me updated.
10/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
John B|2021 Buick Encore GX
Confirmed Service Customer
10/17/2025
Royal Buick service department was prompt, courteous, knowledgeable and professional.
10/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Janine S|2025 GMC Sierra 1500
Confirmed Service Customer
10/17/2025
Friendly staff and fast oil change
10/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Leslie A|2019 GMC Terrain
Confirmed Service Customer
10/17/2025
Car service went well, how ever the cashier Alondra was very cold about the payment method and asked me to hand her back the paperwork each time I had to size. Made me feel like a criminal.
10/18/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
TUCSON, AZ
Griselda G|2019 Chevrolet Equinox
Confirmed Service Customer
10/19/2025
Everyone was friendly, helpful and the process was fast and easy.
10/20/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
TUCSON, AZ
Enrique C|2026 GMC Sierra 1500
Confirmed Sales Customer
10/21/2025
I had everything ready to go. My sales guy was awesome. He deserves a raise great pricing. You guys are just amazing and quick.
SPENCER HARRIS
10/22/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
DOUGLAS, AZ
Amanda H|2025 GMC Canyon
Confirmed Service Customer
10/17/2025
Also fast and easy
10/18/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
SAHUARITA, AZ
Kenneth D|1996 GMC Sierra 1500
Confirmed Service Customer
10/17/2025
Very Professional
10/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Byron J|2019 GMC Canyon
Confirmed Service Customer
10/17/2025
Like always, I got into the service center a few minutes early, was greeted by my service advisor, my truck was scanned, I enjoyed my short time in the lounge, walked thru some great looking new vehicles, was called in to take care of the invoice, and was out in a very reasonable time. Royal GMC has been great and can't think of any other place to go for service or eventually a new car.
10/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Daniel L|1998 Buick LeSabre
Confirmed Service Customer
10/20/2025
I was in contact with Ryan .He was very courteous and helpful, . My car was diagnosed and the AC leak was found.. I will definitely go back for any service I might need.
10/21/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
TUCSON, AZ
Yanira M|2016 Chevrolet Malibu
Confirmed Service Customer
10/20/2025
I want to thank Chris Savastano for getting my 2016 Chevy all ready for my trip to Cali. I appreciate his dedication and professional recommendations to keep my Bow tie in great working condition 👏 👏 👏. Everyone at Royal Buick & GMC is fantastic!!! I give you all 10 🌟 🤩 ⭐️ 🌠 💫 🌟 🤩 ⭐️ 🌠 💫 if not more for taking great care of my vehicle and letting me have a wonderful experience. Thanks Chris & Royal 😇
10/21/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
TUCSON, AZ
Vickie H|2021 GMC 2500HD Sierra
Confirmed Service Customer
10/21/2025
It's always a pleasure to work with Chris. He is great at his job. Would not want to use any other service person.
10/22/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
TUCSON, AZ
Julian D|2021 GMC Acadia
Confirmed Service Customer
10/22/2025
Took my car in without an appointment was told it could take 4 days and it was repaired and road ready that afternoon.
10/23/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
TUCSON, AZ
Randall S|2023 GMC Sierra 1500
Confirmed Service Customer
10/21/2025
Ryan Verduzco is an outstanding service advisor. Personable, professional, knowledgeable, and forthright. These are unique qualities for a service advisor. We have purchased and serviced three vehicles at Royal GMC and look forward to our next service and vehicle purchase experience. Marie Floriant is our "go to" sales representative. She is the best sales representative whom we had the pleasure to assist us with our automotive purchases. She listens, understands and advises in a professional and personal way by listening and addressing our concerns and questions seriously. Trust is a tenuous quality to achieve for a dealership. Ryan and Marie and represent the Royal GMC dealership in a valuable and positive light earning Royal GMC our patronage and loyalty as a customer.
10/22/2025
Thank you so much for your thoughtful and kind words! We’re truly honored by your continued trust in us and are thrilled to hear that both Ryan and Marie have provided the exceptional service and care you deserve. Earning your loyalty means everything to us, and we’re proud to have team members who represent our values so well. We look forward to continuing to serve you and making your future visits just as positive!
VAIL, AZ
David C|2022 GMC 3500HD Sierra
Confirmed Service Customer
10/21/2025
Comfortable and short wait.
10/22/2025
Thank you for your feedback! We want all our clients to have a comfortable and stress-free experience with us. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
TUCSON, AZ
Michael V|2010 GMC Sierra
Confirmed Service Customer
10/22/2025
It is good to have a service department you can trust. Ryan is the best. I feel like my truck is in good hands.
10/23/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
TUCSON, AZ
Isaiah G|2022 GMC 1500 Sierra
Confirmed Service Customer
10/22/2025
My truck’s battery was failing called Royal Buick GMC to schedule an appointment at the end of the day they called me back told me to bring my truck so they can get me a new battery the same day. GMC has great products and outstanding professional service.
10/23/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
TUCSON, AZ
James K|2023 Buick Envision
Confirmed Service Customer
10/22/2025
The representative is dealt with was one of the kindest and most courteous representatives I have ever had the pleasure of dealing with
10/23/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
TUCSON, AZ
James M|2024 GMC Yukon XL 1500
Confirmed Service Customer
10/23/2025
Got it in, Got it out. No fuss, no muss
10/25/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
TUCSON, AZ
Jeffrey P|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
10/23/2025
Met with a polite and friendly staff, who was helpful with the process
MARTIN ESCALANTE
10/25/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
TUCSON, AZ
Tina A|2026 Buick Encore GX
Confirmed Sales Customer
10/24/2025
Kaden and the rest of the team were easy to work with and pricing was clear up front.
KASEN WATERS
10/26/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
TUCSON, AZ
Michele K|2021 GMC Canyon
Confirmed Service Customer
10/24/2025
Friendly people, comfortable wait area and knowledgeable staff
10/26/2025
It's our commitment to ensure quality customer care by providing comfortable waiting area as well as friendly, knowledgeable staff, and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
TUCSON, AZ
Gregg K|2019 GMC Acadia
Confirmed Service Customer
10/25/2025
Ryan was a great help in telling us what had to be done and when the next service was to be done. Everything was done, fixed or checked at a reasonable price. The service was completed at the time Ryan had estimated.
10/26/2025
It’s wonderful to hear Ryan provided such clear communication and dependable service! We take pride in transparency and quality care at a fair price. Here’s to keeping your vehicle in great shape—with the same reliable timing and attention every visit!
GREEN VALLEY, AZ
Ingrid L|2025 GMC Terrain
Confirmed Service Customer
10/27/2025
Went in for my first free oil change noticed I had a missing tire cap that holds the air. Then I went to go wash my car as I was dry it. I noticed my bumper looked a little loose on the left side.
10/29/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
TUCSON, AZ
Michael Z|2024 GMC Sierra 2500 HD
Confirmed Service Customer
10/27/2025
Great people did a great job for me
10/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WALES CENTER, NY
Carri M|2023 GMC Yukon
Confirmed Service Customer
10/29/2025
Warranty repairs took longer than expected.
10/30/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Kevin P|2025 Buick Encore GX
Confirmed Service Customer
10/29/2025
Good
10/30/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
SAHUARITA, AZ
Heidi D|2022 GMC 1500 Sierra
Confirmed Service Customer
10/23/2025
Primary reason for apt. was oil change that was great and quick. I had asked about a collision indicator light that had come on for no reason. They had suspected battery. Turns out, battery is good, The negative cable was loose. They tightened but did not turn of the indicator.
10/25/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
TUCSON, AZ
Elisardo L|2020 GMC 1500 Sierra
Confirmed Service Customer
10/24/2025
Everyone was very helpful and courteous!!
10/26/2025
Wow, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Royal Buick GMC!
SAHUARITA, AZ
Tony S|2016 Buick Encore
Confirmed Service Customer
10/26/2025
Always a good experience. Everyone is helpful and pleasant to deal with.
10/27/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
CORONA DE TUC, AZ
Will W|2019 GMC 1500 Sierra
Confirmed Service Customer
10/27/2025
good service, snacks and soda
10/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BENSON, AZ
Daniel M|2024 Buick Envision
Confirmed Service Customer
10/27/2025
Computer system canceled my appointment. But staff (Susan & others ) were extremely helpful
10/29/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
GREEN VALLEY, AZ
Peter M|2024 Buick Envision
Confirmed Service Customer
10/27/2025
Excellent service throughout the entire process Justin and his team are true professionals who go above and beyond for their customers.
10/29/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
VAIL, AZ
Ryan L|2021 GMC Acadia
Confirmed Service Customer
10/28/2025
work was good but the price was a bit high.
10/29/2025
We appreciate your feedback and are glad the work met your expectations! We’ll continue striving to balance quality service with value, and we look forward to making your next visit just as satisfying.
TUCSON, AZ
Shirley W|2024 GMC Terrain
Confirmed Service Customer
10/29/2025
Just needed service, but also some instructions on settings for seating. Great explanation from my technician. Older customers need time to absorb new instructions on any vehicle and I was able to work with service tech.
10/30/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
GREEN VALLEY, AZ
Virginia H|2017 Buick Cascada
Confirmed Service Customer
10/29/2025
As usual, good service and fair pricing
10/30/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Royal Buick GMC and we hope to see you again soon!
MARANA, AZ
Jeffry B|2025 GMC Yukon
Confirmed Service Customer
10/30/2025
Excellent
11/1/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
MARANA, AZ
Jim P|2019 GMC 1500 Sierra
Confirmed Service Customer
10/30/2025
Making an appointment is painful. Dealing with a real person takes 30 seconds to make an appointment but that is after leaving a message, receiving a call back and being transferred three times. Making the appointment on the computer is ten times worse. It took over six minutes, answer 25 questions to schedule an oil change. Ridiculous.
11/2/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
ORO VALLEY, AZ
Dale G|2015 GMC Terrain
Confirmed Service Customer
10/31/2025
Great
11/1/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Larry B|2026 GMC Sierra 3500 HD
Confirmed Sales Customer
10/31/2025
To start off I started my Royal experience at Mackey's on Broadway years ago. It has continued on to Royal at the auto mall. The main reason that keeps me coming back now is Susan who I have dealt with since her cashier days. She is such a breath of fresh air and joy to see. She always had a 10 dollar off coupon stashed away. I asked her for help in buying a new truck to get me to a salesman I could work with. She had Ahmad contact me and we began negotiations. It looked like we weren't going to be able to make a deal. I went to another dealer I had dealt with on a prior truck and ordered one. Ahmad contacted me again and I agreed to come back and meet. We came to a deal and I bought the truck. It cost me almost 1500 more than the other dealer plus a 500 dollar deposit I haven't gotten back on an ordered truck. Luckily I have a good relationship with Mike in service since the 2026 truck broke down at 250 miles and needed service. I have always had my vehicles both GMC and Chevrolet serviced with Royal and Mike has always met all expectations. You can have a dealership that offers good prices but it is the people that make it happen. Thanks, Larry
AHMAD EL FARAMAOUI
11/1/2025
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Royal Buick GMC and we hope to see you again soon!
TUCSON, AZ
Frank O|2026 GMC Sierra 1500
Confirmed Service Customer
10/31/2025
The bad: An hour job turned into a 6-hour job. I received my truck messy, dirty and the seat was adjusted to somebody else. I don't want to have to readjust my seat or have to clean my truck just because you are messy. The good The service agent (Tim) was nice and helpful. Royal GMC did give me a ride home and back to the service center. Royal GMC was honest with me and the sales lady Amanda was a joy. I also want to thank Christa for calling me back quickly when I made an inquiry about a GMC Sierria Denali. The dealership is clean.
11/1/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
TUCSON, AZ
Lea' E|2024 Buick Envista
Confirmed Service Customer
10/31/2025
Got my oil changed at Royal Buick GMC yesterday and they were awesome! Everyone was super nice, they got me in and out fast, and the whole process was easy. Definitely my go-to for service.
11/1/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Royal Buick GMC and we hope to see you again soon!
TUCSON, AZ
Ray M|2013 Buick Enclave
Confirmed Service Customer
11/1/2025
Mike V was very helpful. Car was ready earlier than expected. YOU NEED TO VACUME THE CAR AND WASH THE WINDOWS.
11/2/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ORO VALLEY, AZ
Richard V|2026 GMC Canyon
Confirmed Sales Customer
11/1/2025
Had a great experience with Spencer Harris at Royal GMC. He was very informative and was able to answer every question I had. Once we found the model and color I wanted he located a couple in Phoenix and Las Vegas. BUT the other dealer ships wanted to keep that particular color for themselves. Spencer continued his search and located one in California. We agreed to purchase and he drove there himself and picked it up. I have had seven chevy trucks and finally I have a GMC. Best decision I've made yet. Thank Spencer !
SPENCER HARRIS
11/2/2025
What an incredible story—thank you for sharing your experience with Spencer! His dedication to finding your perfect GMC, even driving out of state to make it happen, truly reflects our commitment to going above and beyond. We’re thrilled you found the model you love and that your first GMC has made such a strong impression. Here’s to new adventures on the road ahead, driven by great service and great trucks!
TUCSON, AZ
Thomas C|2017 Buick LaCrosse
Confirmed Service Customer
11/3/2025
Great
11/4/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
TUCSON, AZ
John C|2023 GMC Sierra 1500
Confirmed Service Customer
11/3/2025
Quick and easy!
11/4/2025
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
TUCSON, AZ
John C|2023 Buick Envision
Confirmed Service Customer
11/3/2025
Jay went that little extra to get my car back to me the same day, as I was traveling early the next day !!
11/4/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
SAFFORD, AZ
Helmut D|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/4/2025
Super professional sales team. From the manager all the way to the parts person. The people I dealt with were amazing. Amanda and Marie were my sales contact. The sales manager was also straight to the point without any of the usual BS of most dealerships.
AMANDA HAYES
11/6/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
TUCSON, AZ
Ricardo P|2023 Buick Envision
Confirmed Service Customer
11/2/2025
Courteous and good service properly performed. Chris is an experienced and good advisor. I waited in the dealership while my vehicle was serviced, the facilities were neat, comfortable and very well supplied with courtesy ammenities. Thanks for an excellent experience as usual.
11/3/2025
Your thoughtful review means a lot! We’re glad that Chris and our team provided excellent service in a clean, comfortable space filled with thoughtful amenities. Hearing that you enjoyed another great visit truly makes our day — and we can’t wait to deliver that same excellence next time you’re in!
TUCSON, AZ
Daniel F|2019 GMC 1500 Sierra
Confirmed Service Customer
11/2/2025
I got new tires my only concern is there was tire solvent all over the tire and the rims…..which would have even nice if the installer cleaned the tires and wheel off
11/3/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SADDLEBROOKE, AZ
Robert C|2025 GMC 3500HD Sierra
Confirmed Sales Customer
11/2/2025
Excellent sales staff and customer service.
AHMAD EL FARAMAOUI
11/3/2025
Thank you for the kind words about our sales team and customer service! We take pride in making each interaction feel personal and professional. We look forward to welcoming you back for another exceptional experience whenever you’re ready!
TUCSON, AZ
Stephen W|2026 GMC Sierra 1500
Confirmed Sales Customer
11/3/2025
Easy process
MARTIN ESCALANTE
11/4/2025
Thank you for your feedback! We're delighted to hear that you had a smooth experience with us. Our team works hard to make the process as easy as possible, and we truly appreciate your trust in us for your vehicle purchase. We look forward to assisting you again in the future!
TUCSON, AZ
Michael M|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/4/2025
Derek Deacon was my sales representative. Derek is an incredible young man. He made my purchase of the 2026 truck very easy, and very pleasant. Derek is a great asset to your company.
DEREK DECKENS
11/6/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
Sally C|2025 GMC HUMMER EV SUV
Confirmed Sales Customer
11/5/2025
Krysta was great! She's the only reason I got my car. I wasn't in the market for a new car, but her persistence and deal making skills, made me an offer I couldn't refuse. My only issue with the transaction was that it took 10 days to ship my car to me, even though my lease had start and I was paying for the car without having it. The car should have been shipped right away if I'm paying for it and had my lease started.
MARTIN RYAN
11/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LOS ANGELES, CA
Michael S|2026 GMC Yukon XL 1500
Confirmed Sales Customer
11/4/2025
Great Transaction! Well Done Royal GMC Team...!
SPENCER HARRIS
11/6/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
MARANA, AZ
Michael L|2021 GMC 1500 Sierra
Confirmed Service Customer
11/7/2025
Great service.
11/8/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TUCSON, AZ
Mike W|2024 GMC Sierra 1500
Confirmed Service Customer
11/7/2025
Very professional - we were met at the service line by a very nice and lovely lady who introduced us to Chris Savastano, our service manager. Chris was extremely helpful and even had our vehicle washed.
11/8/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
WENATCHEE, WA
Mark Ann T|2025 Buick Envista
Confirmed Service Customer
11/7/2025
Staff was amazing
11/8/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Gary C|2024 Buick Envision
Confirmed Service Customer
11/7/2025
I was able to continue to work because of the courtesy ride. Thank you don’t have to take time off work to get an oil change.
11/8/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUSCON, AZ
Laurie N|2022 Buick Envision
Confirmed Service Customer
11/9/2025
Made an service appt. for an oil change on-line. EZ to do. Arrived at dealership, greeted promptly, & spoke with Service Spec. about my vehicle's service. All questions answered! Did not wait, but waiting room clean, comfortable, with snax/beverages. When picking up, went to Cashier, and all went smoothly there, too. I plan to continue with Royal as my dealer/service provider
11/10/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TUCSON, AZ
Joseph W|2018 GMC 1500 Sierra
Confirmed Service Customer
11/10/2025
Fast, focused, friendly
11/11/2025
Hi, thank you for taking the time to leave a review for us at Royal Buick GMC! We're looking forward to your next visit!
TUCSON, AZ
Dale B|2016 GMC Yukon XL
Confirmed Service Customer
11/10/2025
Good service. Mike VanErem excellent service advisor.
11/11/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
TUCSON, AZ
Frank K|2023 Buick Envision
Confirmed Service Customer
11/12/2025
Ryan our service advisor was prompt and quite helpful in checking us in.
11/13/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ORO VALLEY, AZ
Daniel M|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/5/2025
Scott Abbott…outstanding.
SCOTT ABBOTT
11/6/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
SAHUARITA, AZ
Mallory K|2024 Buick Encore GX
Confirmed Service Customer
11/5/2025
Could have been much more friendly and less rude. Called and texted several times with no response.
11/6/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
TUCSON, AZ
Ryan L|2021 GMC Acadia
Confirmed Service Customer
11/6/2025
This is my 2nd feedback request. The dealership responded to my first saying they will report it to the service manager and he will make it right. I reported they left greasy hand and elbow prints on the front passenger seat and grease on the driver's floor mat. Even gave them pictures. no one contacted me and I cleaned it myself.
11/10/2025
Our team has acknowledged this review.
TUCSON, AZ
Roger S|2023 Buick Envision
Confirmed Service Customer
11/6/2025
Just great service
11/7/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TUCSON, AZ
David H|2019 Buick Encore
Confirmed Service Customer
11/8/2025
All good as usual
11/9/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ORO VALLEY, AZ
Helen S|2025 GMC Sierra 1500
Confirmed Service Customer
11/8/2025
Everything is amazing as always! They only thing with text messages is I would say make something personal so we know that it is legit
11/9/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
TUCSON, AZ
Miguel B|2026 GMC Terrain
Confirmed Service Customer
11/10/2025
Well, I was used to getting my car washed after service at Royal Land Rover & Jaguar with my Evoque, but apparently Royal GMC doesn’t do that... I only found out after going back in and realizing my car hadn’t been washed when I picked it up. Big letdown.
11/11/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Faith P|2026 Buick Enclave
Confirmed Sales Customer
11/13/2025
Very good. Love my new car.
SPENCER HARRIS
11/14/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Congratulations on your new vehicle, Faith! Please don't hesitate to reach out to us if there's anything more we can do!
MARANA, AZ
Eugene R|2024 GMC Sierra 1500
Confirmed Service Customer
11/12/2025
I was kept informed of the progress on my vehicle
11/13/2025
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
TUCSON, AZ
David S|2025 Buick Envision
Confirmed Sales Customer
11/13/2025
Martin Escalante, sales consultant, was easy to work with, listened to our needs and provided options without pressure.
MARTIN ESCALANTE
11/14/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Royal Buick GMC
GREEN VALLEY, AZ
Deborah S|2012 Buick Enclave
Confirmed Service Customer
11/13/2025
Good friendly service, nice waiting are.
11/14/2025
It's our commitment to ensure quality customer care by providing comfortable and nice waiting area as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
TUCSON, AZ
Michael S|2026 GMC Yukon XL 1500
Confirmed Service Customer
11/13/2025
Great Service!
11/14/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
MARANA, AZ
Bill M|2025 GMC Sierra 3500 HD
Confirmed Service Customer
11/14/2025
As always, top notch service!
11/15/2025
Thank you for your kind words! We’re glad our service continues to meet your top-notch expectations.
TUCSON, AZ
Paul B|2021 Chevrolet Tahoe
Confirmed Service Customer
11/15/2025
I had to take our 2021 Tahoe in for recalls. The dealership provided Lyft services at no cost, which was very nice and allowed me to get dropped off and picked up at a nearby shopping center. Upon returning to the dealership, I waited another hour or so and then had to track down my service representative to get an update on the service. I had planned to get some additional service done but after the six hour wait, I decided to leave once the recall issue was complete.
11/16/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
GREEN VALLEY, AZ
Marsha S|2025 Buick Envision
Confirmed Service Customer
11/15/2025
Very knowledgeable people and very friendly. Customer service was very impressive. I would refer My friends to visit your location for Service or buying a new car
11/16/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ORO VALLEY, AZ
Derrick P|2025 GMC Acadia
Confirmed Service Customer
11/17/2025
Service delivered on time as indicated during checkin. Nice comfortable waiting area.
11/18/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
TUCSON, AZ
Roger W|2017 GMC Acadia
Confirmed Service Customer
11/13/2025
My service manager Jay is the best. I can always count on him to do all he can to help me out.
11/14/2025
Roger Dale Wentz, thanks again for taking the time to leave us this information about your recent visit. Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help! Best wishes, Royal Buick GMC
GREEN VALLEY, AZ
Brandon B|2023 GMC Sierra 1500
Confirmed Service Customer
11/13/2025
Always quick and easy
11/14/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
TUCSON, AZ
Rebecca C|2013 GMC Terrain
Confirmed Service Customer
11/14/2025
Thanks for your "on the spot" service
11/15/2025
Thank you for your kind words! We’re glad our on-the-spot service made your visit quick and easy.
TUCSON, AZ
Kathleen F|2024 GMC Acadia
Confirmed Service Customer
11/16/2025
Friendly and efficient
11/17/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
TUCSON, AZ
Chuck M|2024 GMC HUMMER EV SUV
Confirmed Service Customer
11/17/2025
I was initially denied a loaner vehicle and denied an Uber ride to my residence. A manager over ruled the decision and allowed me to take an Uber home.
11/18/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
VAIL, AZ
Mary F|2017 GMC Acadia
Confirmed Service Customer
11/17/2025
No issues, just an oil change and tire rotation. Our service advisor, Chris Savastano, was as thorough and pleasant as always.
11/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
Daniel D|2023 GMC Sierra 2500 HD
Confirmed Service Customer
11/18/2025
Timely, quality work. Jay Rau was great as always.
11/19/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
ORO VALLEY, AZ
Ernest G|2024 GMC Sierra 1500
Confirmed Service Customer
11/19/2025
Good.
11/20/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
George B|2025 Buick Envision
Confirmed Service Customer
11/20/2025
Chris Savastano is hands-down the best service advisor I’ve dealt with at this dealership in years. Was completely attentive to my issues and resolved all of them.
11/21/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ORO VALLEY, AZ
Abigail H|2026 Buick Enclave
Confirmed Sales Customer
11/18/2025
Martin was extremely helpful and patient while we drove multiple cars and asked questions. He was not pushy at all. He also has been extremely responsive when we called after we bought the vehicle to ask questions.
MARTIN ESCALANTE
11/19/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
Wayne M|2019 GMC Canyon
Confirmed Service Customer
11/18/2025
Chris and the team at Royal are the best.
11/19/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
Matthew K|2025 GMC Sierra 1500
Confirmed Service Customer
11/19/2025
Chris my service advisor always very helpful and takes care of me.
11/20/2025
Hello, we're happy to hear you had a positive experience with our staff! We look forward to helping again in the future. Take care!
TUCSON, AZ
Alejandro D|2026 GMC Canyon
Confirmed Sales Customer
11/19/2025
My experience with the dealership overall was frustrating, but I want to be very clear that Martin Ryan was the one person who actually stepped up. He went out of his way to help me even while dealing with a family emergency and when he returned, he immediately stepped back in and worked to make things right. If he hadn’t been out unexpectedly, my rating would have easily been a 10/10. None of the issues were because of him. The real problem was the dealership’s customer-service structure. When Martin was away, there was no backup point of contact, no one who could step in, and no clear process for handling a simple “We Owe” repair on a brand-new truck. I called multiple times, left voicemails, texted several numbers, and couldn’t get anyone to schedule the repair or even return a call. Even the sales manager — who signed off on the We Owe — never returned my message. I was told to drive more than an hour to the dealership, only to be turned away and told I needed an appointment after all. Royal GMC seriously needs to improve its customer-service process when a primary contact is out or unavailable. Customers shouldn’t be left in limbo or forced to spam-call just to get basic post-sale support. The only reason anything finally moved forward was because I kept calling until, by chance, I reached someone who could help. Once again, this is not a reflection on Martin. He showed ownership, responsiveness, and genuine care, the exact opposite of what I experienced from the dealership’s communication structure. He was the bright spot in an otherwise frustrating experience.
MARTIN RYAN
11/21/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Margaret D|2011 Buick LACROSSE
Confirmed Service Customer
11/20/2025
Chris Savastano, our advisor, was very helpful and took care of all our needs, got the job done quickly, and we were happily on our way. Thank you.
11/21/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GREEN VALLEY, AZ
Dale H|2020 GMC Acadia
Confirmed Service Customer
11/20/2025
Fine
11/21/2025
Hola, tus comentarios y tu alta calificación significan mucho para nosotros. No dudes en contactarnos si necesitas algo. ¡Que tengas un buen día!
ORO VALLEY, AZ
Nissa D|2023 Buick Encore GX
Confirmed Service Customer
11/21/2025
I did not have my vehicle serviced on 11/19/2025. I called to get help with ongoing issue with my cameras back up camera and never got a call back.
11/25/2025
Our team has acknowledged this review.
TUCSON, AZ
Jose M|2025 GMC Yukon
Confirmed Sales Customer
11/21/2025
Martin was great
MARTIN ESCALANTE
11/22/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
SAHUARITA, AZ
Teresa B|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
11/21/2025
Excellent experience as always. that is why we keep coming back!!
AHMAD EL FARAMAOUI
11/22/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
TUCSON, AZ
Candace F|2016 GMC Acadia
Confirmed Service Customer
11/23/2025
Appointment was easy to reserve. Waiting area was good.
11/24/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ORACLE, AZ
Victoria L|2023 Buick Envision
Confirmed Service Customer
11/24/2025
I didn’t have an appointment but was told to come in anyway to have my battery replaced. I understand the 2 hrs wait which is normal with an appointment. At the end of the appointment I felt rushed out of the office , leaving me confused as to the policy of warranty, service person and check out folks were not very helpful with an explanation. I left the dealership with a check engine light on, I called and left a voice mail but days later have not heard back
12/1/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
MARANA, AZ
Henry S|2025 GMC Sierra 1500
Confirmed Service Customer
11/24/2025
Great
11/25/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
TUCSON, AZ
Bessie H|2021 Buick Encore GX
Confirmed Service Customer
11/25/2025
Great customer service. I was very pleased with the service that I received
11/26/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
TUCSON, AZ
Bill Y|2021 GMC 1500 Sierra
Confirmed Service Customer
11/20/2025
my service was great they did what needed to be done on time
11/21/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
TUCSON, AZ
Michael O|2021 Buick Envision
Confirmed Service Customer
11/20/2025
Jay Rau was very knowledgeable, friendly, and professional. He explained everything that was being done to the car.
11/21/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Royal Buick GMC and we hope to see you again soon! Thank you so much again for your feedback! We hope you have a great day!
TUCSON, AZ
Charles V|2025 Buick Encore GX
Confirmed Service Customer
11/21/2025
The staff were all friendly and professional. The service took the expected amount of time and the cost of service was as expected. The waiting area was comfortable and well stocked with food and drink. This made for a more pleasant wait while my vehicle was being served. I will be back. Thanks
11/22/2025
Thank you for your feedback! We want all our clients to have a comfortable and stress-free experience with us. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
GREEN VALLEY, AZ
Phil M|2021 GMC 1500 Sierra
Confirmed Service Customer
11/21/2025
Everyone was great, curtious informative and professional.
11/22/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
NEWBERG, OR
Ray M|2013 Buick Enclave
Confirmed Service Customer
11/22/2025
Brought car in told 2-3 days before could work on it. Then that was changed to a week because parts came it for a car that came it before mine. 2-3 days past then I was offered a car but didn't have one. Then 3-4 days later I received a call that car was done. Some reason decided to fix mine first. Picked it up then the next morning had oil and water pump fluid on the garage floor. They thought it may be from spray when pump went bad. We are watching it over the weekend to see if they are leeks. There was water pump fluid on the floor this AM (Friday) Why wasn't all that cleaned up while they had the car apart???? There was grease on the driver side door, on the stirring wheel, counsel in middle of car and on the floor mat. Why wasn't that cleaned up. Your level of service is terrible compared to two years ago. I used to be able to bring my car in and they would tell me when it would be done. Now there so back up it maybe 3-5 days for service and they are still taking cars in. I do not think I will bring my care for service anymore. Mike V did a great job keeping updated.
11/23/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
ORO VALLEY, AZ
Paul D|2022 GMC 2500HD Sierra
Confirmed Service Customer
12/1/2025
N/a
12/2/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
BENSON, AZ
Isaiah G|2022 GMC 1500 Sierra
Confirmed Service Customer
11/26/2025
Excellent service
11/27/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
TUCSON, AZ
Paul G|2021 GMC 1500 Sierra
Confirmed Service Customer
11/27/2025
The service advisor was helpful and explained things really well.
11/28/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
TUCSON, AZ
Gary H|2016 Buick Cascada
Confirmed Service Customer
11/28/2025
I was in quickly for my oil change leaving by 10 am . One hour.
11/29/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
GREEN VALLEY, AZ
Mark N|2015 Buick LaCrosse
Confirmed Service Customer
11/29/2025
First time using Royal Buicks lift program to go to the mall before I knew it my car was done they picked me up quickly and I was on my way home . Thank you to everyone at Royal Buick.
11/30/2025
Hello, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Royal Buick GMC!
RIO RICO, AZ
Dona F|2021 GMC Yukon
Confirmed Service Customer
12/3/2025
I had to change the date I brought my Denali in for a recall and they accommodated me which was very helpful since I live 75 miles away.
12/4/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
TOMBSTONE, AZ
Monica O|2002 Chevrolet Tahoe
Confirmed Service Customer
12/3/2025
Everything was very good
12/4/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
TUCSON, AZ
Bobby Joe I|2025 Buick Envista
Confirmed Sales Customer
12/3/2025
Andy did a great job, helpful through entire process. Very knowledgeable!
ANDRES VILLA
12/4/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
TUCSON, AZ
David F|2026 GMC Sierra 1500
Confirmed Service Customer
12/4/2025
Mike always does a great job. He is courteous and professional. He cares about his customers and keeps me updated about any changes. Thank you Mike.
12/5/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
TUCSON, AZ
Richard C|2020 GMC 1500 Sierra
Confirmed Service Customer
12/4/2025
Mike always gets everything done efficient and effectively with great communication.
12/5/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
ORO VALLEY, AZ
Byron B|2017 Buick Encore
Confirmed Service Customer
12/1/2025
Galen was great, very accommodating and got the job done.
12/2/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
GREEN VALLEY, AZ
Dave R|2024 GMC Sierra 3500 HD
Confirmed Service Customer
12/1/2025
Great people! Always happy going to Royal!
12/2/2025
That’s awesome to hear! We’re so grateful for your trust and support. The team is always here for you, and we look forward to serving you again!
MARANA, AZ
Jimmy S|2021 GMC 1500 Sierra
Confirmed Service Customer
12/2/2025
Replacing the tires on my Sierra 1500 Elevation was a breeze. Ryan V. received my vehicle promptly and confirmed my tire selection. I was offered a ride share to an area shopping center and in less than two hours was back receiving my truck with the new tires. Great service and decent prices.
12/3/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
TUCSON, AZ
Ramon H|2025 GMC Sierra 1500
Confirmed Sales Customer
12/3/2025
Had great help and stayed within my budget
MUSTAFA KADHOM
12/4/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
DOUGLAS, AZ
David V|2026 GMC Acadia
Confirmed Sales Customer
12/5/2025
We enjoyed dealing with Royal, straight forward and simple.
NICHOLAS TRAYNOR
12/6/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Royal Buick GMC and we hope to see you again soon!
TUCSON, AZ
Maurice B|2025 Buick Enclave
Confirmed Service Customer
12/5/2025
I was greeted by Susan immediately upon my arrival and she quickly confirmed my service appointment. Mike, a service advisor arrived shortly after that and completed the required paperwork. After that I was shown to acustomer oulnge where there wer comfortable chairs and sofas and where coffee and rolls/donuts were offered. While waiting for my vehile to be serviced, Susan came by several times to check that was doing okay. Once the service was complete Mike came to get me and brought mer to th e cashier to complete my paperwork. An overall pleasant excxperience thanks to the people who served me and the atmosphere at the dealership.
12/6/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
VAIL, AZ
Sheila C|2017 Buick Enclave
Confirmed Service Customer
12/5/2025
My Buick had a recall about the air bag, this was taken care of when I took my vehicle in for an Oil Change. The tire sensors all went out at the same time, these were covered by the extended warranty I have on the vehicle and all this was done at the same time. Very friendly employees and as always a great experience.
12/6/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BENSON, AZ
James B|2018 Chevrolet Equinox
Confirmed Service Customer
12/5/2025
I love being greeted by Susan who recognizes me, always thoughtful and honest service advice from Mike VanErem, and the quality of work done.
12/6/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
TUCSON, AZ
Lianne S|2017 Buick Enclave
Confirmed Service Customer
12/6/2025
Always great service!
12/7/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
MARANA, AZ
Amanda H|2025 GMC Canyon
Confirmed Service Customer
12/6/2025
We love it here
12/7/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SAHUARITA, AZ
Richard B|2026 GMC Terrain
Confirmed Sales Customer
12/6/2025
Our 3 year lease was up so we went to Royal to look for a new car. We were treated great. We had an appointment with Ahmed to help us. He was great from the moment we got there. He took his time with us and showed us several cars. We test drove a few, liked both the Terrain and Buick. Ahmed priced both and explained several options. We decided to lease another Terrain, and we’re happy we did. Thank you Ahmed and Royal.
AHMAD EL FARAMAOUI
12/7/2025
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Royal Buick GMC and we hope to see you again soon!
GREEN VALLEY, AZ
Daniel R|2018 GMC Canyon
Confirmed Service Customer
12/6/2025
Chris, my service advisor, has always been great. No problems, accurate and fair advice. Royal waiting lounge is very comfortable. Recommend this dealership highly.
12/7/2025
Hello, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!
TUCSON, AZ
Jade N|2020 GMC 1500 Sierra
Confirmed Service Customer
12/8/2025
This was my first time coming to Royal Buick. I needed and oil change for my 2020 GMC Sierra. Tim greeted me as I pulled in and went over everything that would be done. I decided to wait while the work was done. He came in during the service and showed me the air filters. He did not push me to purchase and let me know that they still had life so I did not need to change at that time. When my truck was done, Tim came in and went over any and all of the findings from the technician. Tim and the technician also complimented me on how great my truck looked for already being 5 years old. I was a previous customer of Quebedeaux Buick-GMC in Tucson. Earlier this year, they stole my new Interstate battery out of my truck while it was being serviced and then tried to make me purchase a new battery. I refuse to do business with them so I reached out to Royal. So glad I did. I felt seen and listened too. I will be back and will tell others to give them their business. Thank you!
12/9/2025
We appreciate your detailed feedback and are happy Tim and the team made your first visit feel honest, respectful, and informative. We’re glad you found a dealership you trust, and we look forward to seeing you again!
TUCSON, AZ
Brenda S|2023 GMC Sierra 1500
Confirmed Service Customer
12/7/2025
I had my truck in for a detail and it looks amazing!! I will definitely be bringing it and other vehicles to Royal GMC for details from now on!!
12/8/2025
Hello, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Royal Buick GMC!
GUNNISON, CO
Javier O|2023 Chevrolet Silverado 1500
Confirmed Service Customer
12/7/2025
Awesome experience very good team
12/8/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Take care!
MARANA, AZ
Rebecca C|2013 GMC Terrain
Confirmed Service Customer
12/9/2025
Outstanding service.
12/10/2025
Short, strong, and greatly appreciated—thanks for calling the service outstanding!
TUCSON, AZ
Richard O|2025 Buick Envision
Confirmed Service Customer
12/9/2025
MIKEV always on top of things and keeps you informed!!!!!
12/10/2025
Fantastic to hear Mike keeps you informed and on top of everything! We appreciate your trust and kind words.
GREEN VALLEY, AZ
Lorenzo B|2023 GMC Acadia
Confirmed Service Customer
12/9/2025
Service was quick and the service agent explained everything!
12/10/2025
Great to hear the service was quick and clearly explained—thanks for sharing!
ORO VALLEY, AZ
Victor M|2020 GMC 1500 Sierra
Confirmed Service Customer
12/9/2025
Ryan is always a pleasure to work with. Though the repair took longer then we anticipated, Ryan knowing I had a vacation planned and secured me a rental vehicle. I have my truck back and I am very happy..
12/10/2025
Such a kind review—glad Ryan helped keep things on track for your vacation! Enjoy having your truck back.
TUCSON, AZ
Daniel C|2025 Buick Enclave
Confirmed Service Customer
12/11/2025
Part of the service was tire rotation but the technician failed to check tire pressure. It was 5 psi low and was not discovered until after leaving the shop.
12/12/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ORO VALLEY, AZ
Richard S|2022 GMC Canyon
Confirmed Service Customer
12/11/2025
Everybody is so nice and knowledgeable and helpful. It couldn’t be better
12/12/2025
Your feedback is full of warmth, and we’re thrilled the team’s knowledge, helpfulness, and friendliness made your visit exceptional. Thank you for sharing such generous praise.
TUCSON, AZ
Dustin H|2020 GMC 2500HD Sierra
Confirmed Service Customer
12/12/2025
Let's start with the positive, I have finally got my pickup back and it is running correctly. This pickup was running good, but it had a recall on the burn off system in the exhaust. I took this pickup in for that recall and they did it and I didn't even make it home before it went into limp mode. I took it back and they told me it lost a turbo. Is it just a coincidence that it went out right after they worked on it? Maybe, we'll say yes just because. They told me it was a 12hrs job to replace and they gave me a price to complete the work. I agree and went on my way. They put an incompetent mechanic on it I'm assuming because they messed up the ecm plug, the radiator, something with the exhaust and a few other things. They fixed all of that on their dime but it took 11 weeks to get my pickup back on what was supposed to be a 12 hour job. The price was what I agree on and the vehicle is fixed but I went without my main work pickup for almost 3 months for a simple turbo replacement. No, I wouldn't recommend this shop if you need your vehicle in a timely manner.
12/15/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
WILLCOX, AZ
Adam P|2024 GMC Sierra 1500
Confirmed Service Customer
12/9/2025
I made an appt for oil change and tire rotation. When I arrived, the service writer suggested a “fuel system clean.” I asked how much it was and he quoted “around $75.” I approved it. Well it was actually $170 which I did not learn until I go to pick up my truck. It’s not worth my time to argue over $100 but I don’t appreciate receiving false information and will likely not be returning to Royal for my preventative maintenance.
12/11/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
TUCSON, AZ
Arturo N|2022 GMC Canyon
Confirmed Service Customer
12/11/2025
good, quick excellent service
12/12/2025
What a crisp and uplifting review—short, sweet, and wonderfully positive about the quick, excellent service you received. We appreciate you sharing this bright feedback and hope your future visits are just as efficient and satisfying.
TUCSON, AZ
Ricardo P|2026 GMC Sierra 1500
Confirmed Sales Customer
12/11/2025
Royal continues to deliver the absolute best and most customer-centric dealership experience.
AHMAD EL FARAMAOUI
12/12/2025
Your thoughtful words about Royal Buick GMC's customer-centric service paint such a glowing picture of your experience. Thank you for sharing this exceptional feedback—we’re honored to continue earning your trust with every visit.
TUCSON, AZ
Stewart T|2026 GMC Yukon XL
Confirmed Sales Customer
12/12/2025
Spencer and Scott are great to work with. Have bought a few vehicles from them and always felt like I got a good deal.
SPENCER HARRIS
12/13/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
GREEN VALLEY, AZ
Kay L|2026 Buick Encore GX
Confirmed Sales Customer
12/12/2025
Pleasant, smiling, strong knowledgeable staff. Warm hospitality.
MARTIN RYAN
12/13/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
TUCSON, AZ
Stephanie S|2023 GMC Yukon
Confirmed Service Customer
12/12/2025
Service advisor Mike was responsive and the vehicle was completed as promised. Thank you
12/13/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
ORO VALLEY, AZ
Stanley T|2022 GMC Yukon
Confirmed Service Customer
12/12/2025
great
12/13/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
TUCSON, AZ
Dana R|2018 GMC Canyon
Confirmed Service Customer
12/12/2025
Adrian helped me set up appointment...got me in the next day for oil change. He is awesome, polite and friendly, helpful and professional. Roy greeted me....he is also awesome, he is always friendly and happy and I always look forward to seeing his friendly smile. Jay is awesome, he has great customer service skills and is knowledgeable about my truck's needs. Extra great group for the company!!!! They are all keepers..hang on to them!!!
12/13/2025
Thank you so much for sharing your experience! We’re thrilled to hear that Adrian, Roy, and Jay provided such excellent service and made your visit a positive one. Your kind words mean a lot, and we’ll be sure to pass along your compliments to the team. We truly appreciate your feedback and look forward to seeing you again!
TUCSON, AZ
Patricia W|2024 Buick Encore GX
Confirmed Service Customer
12/12/2025
Got my lease vehicle serviced without incident! Mike was my liaison…all good!
12/13/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
TUCSON, AZ
Samuel B|2023 GMC Sierra 2500 HD
Confirmed Service Customer
12/13/2025
Excellent
12/14/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Angel L|2020 GMC 1500 Sierra
Confirmed Service Customer
12/13/2025
Not a very good experience with your service drive person, not satisfied at all . Horrible service same bad service from Royal on my Buick verano,
12/14/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TUCSON, AZ
David Lee Vander L|2025 GMC Sierra 1500
Confirmed Service Customer
12/15/2025
Service is great but stop with all the surveys
12/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Pamela R|2023 Buick Enclave
Confirmed Service Customer
12/15/2025
I had a coupon for a 99.97 full synthetic oil change including rotation. I DID NOT KNOW balancing was not included, nor did Chris Stavano inform me of that. He asked me if I wanted the rotation and balance, not telling me balancing WAS NOT included in rotation. What a shock to have to pay 60.00 for that. Thats a crappy way to do business not telling the customer balance wasn't included. Not to mention this car must have been sold to me with tires out of balance as we have only put 20k on the car. I think this is an unfair business practice. I feel like I should just sell this car and go to a real dealer that doesn't try to rip off their customers. If it wasn't for your crazy "forever" warranty, I would definitely take my business elsewhere. EVERY time I come to your dealer, there's a problem. Ridiculous.
12/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Marie M|2015 GMC Yukon
Confirmed Service Customer
12/16/2025
Great relationship. I was made aware of repairs and how long it would take.
12/17/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Royal Buick GMC and we hope to see you again soon!
TUCSON, AZ
Kristina M|2021 GMC Terrain
Confirmed Service Customer
12/16/2025
Fast and professional services!
12/17/2025
Hi, thank you for taking the time to leave a review for us at Royal Buick GMC! We're looking forward to your next visit!
TUCSON, AZ
George A|2024 Buick Envista
Confirmed Service Customer
12/12/2025
Ryan and the techs got to the bottom of my uncommon problem and fixed it with individual ingenuity.
12/13/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
TUCSON, AZ
Ron O|2019 GMC Acadia
Confirmed Service Customer
12/16/2025
11am appt for oil change. didn't get out until 115pm????
12/17/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
REDROCK, AZ
Melvin F|2018 GMC Acadia
Confirmed Service Customer
12/16/2025
Chris Savastano provides exemplary service. Upon returning home I noticed a coolant drip on my garage floor. I took my Acadia down to the do-it-yourself car wash to remove the remaining coolant that was evidently dripping from the undercarriage. I assume thatthe coolant was not wiped up upon the thermostat repair. I am back at the dealership a week later with a continuing drip.
12/17/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Charles S|2021 Buick Envision
Confirmed Service Customer
12/17/2025
Tim is the best
12/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GREEN VALLEY, AZ
Thomas D|2023 Buick Encore GX
Confirmed Service Customer
12/17/2025
4 new tires took 5 hours to do. My appiontment was at 10:45, did not get car back until 4:00. After driving home air check light came on The rear tire was low on air, very low. Had to take tire off and bring it in Monday wait to hacve it fixed. (did call manager he said he semnd someone out, but by the time he called i had already taken tire off.) Also they forgot to put stem caps on the air stems. Went i bought the tire to get fixed, the person I was told to see was gone, no one anything about, the service rep. there was mad and took the tire and did not say much. The only good part of the whole thing was a older lady(sorry i did not get anyones name) who took change and got the tire fixed. .
MARANA, AZ
Larissa A|2021 GMC Yukon XL
Confirmed Service Customer
12/17/2025
Jay made my experience easy and seamless. I appreciate the Lyft rides to and from your dealership. That makes a huge difference thank you.
12/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
Nancy N|2023 Buick Envision
Confirmed Service Customer
12/17/2025
Everyone there was nice and knowledgeable.
12/18/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
TUCSON, AZ
Jan H|2020 Buick Envision
Confirmed Service Customer
12/16/2025
I trust my advisor Jay Ray and assume he isn't going to sell me a service I don't need. Waiting room is comfortable, and Jay managed to get in and out quicker than he initially thought. The only down side was I had downloaded coupons that I would need to save some money, the LOF and Wild Card. When I went to check out, Stefanie started to help me, and I started to get my coupons, and a man kind of pushed in next to me, so she started helping him as well. I moved my stuff over to get out of his way, wondering why she didn't complete our transaction before starting his. In the process, I rushed to sign my paperwork, and never showed her my coupons, so I paid full price, $635. I called and was told that my ticket was closed so no adjustments would be made. But if I saved my coupons and receipt they would possibly adjust on my next visit. My fault, I should have shown her the coupons. But she should not have let the other customer push in and cause the distraction.
12/17/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
VAIL, AZ
Juan M|2025 GMC Sierra 2500 HD
Confirmed Service Customer
12/17/2025
Quick and easy. Brought in a flat tire for warrenty and they looked at it and had it taken care of without any headache.
12/18/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
TUCSON, AZ
Carrie C|2026 GMC Terrain
Confirmed Sales Customer
12/17/2025
It was so much fun! Easiest buying experience I've ever had! Ryan and Mustafa are such gems and absolutely fabulous human beings! Keep those gents as long as you can!
RYAN QUINONES
12/18/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
TUCSON, AZ
Roberto D|2019 GMC 1500 Sierra
Confirmed Service Customer
12/17/2025
Tim made it easy to understand services required
12/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
Todd R|2024 GMC Canyon
Confirmed Service Customer
12/18/2025
The terr hty0tg Service rep was very pleasant and knowledgeable. He explained in detail the service needed. He quoted the price, it turned out to be lower than quoted. Great experience, will recommend.
12/19/2025
Thank you for sharing your experience! We’re glad our service rep provided clear explanations and excellent service, and that the final cost exceeded your expectations.
TUCSON, AZ
Kathy R|2025 Buick Envision
Confirmed Service Customer
12/19/2025
Jay Rau is my service Advisor. He knows what we need and listens to our concerns. There are still a few glitzes in the infotainment that need to be rectified. Susan Tobin, is always there to greet us and has offers a welcoming attitude.
12/20/2025
Thank you for this thoughtful review. We’re glad Jay listened to your concerns and Susan provided a welcoming experience, and we appreciate your patience as we address the remaining infotainment issues. Your trust and feedback mean a lot to us!
ORO VALLEY, AZ
Donald K|2021 Buick Encore
Confirmed Service Customer
12/17/2025
They did a great Job Thanks And I would!nt take it any where else d t
12/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GREEN VALLEY, AZ
Madeline L|2026 Buick Enclave
Confirmed Sales Customer
12/17/2025
Amanda Hayes was a delight to work with in finding 2 vehicles this past month. She was very professional and knowledgeable about all the vehicles. Will recommend.
AMANDA HAYES
12/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TUCSON, AZ
Angela H|2017 GMC Acadia
Confirmed Service Customer
12/18/2025
Ryan is courteous and efficient.
12/19/2025
Ryan will be pleased to hear your compliments! We’re happy he provided courteous and efficient service.
TUCSON, AZ
Julian B|2023 GMC Sierra 1500
Confirmed Service Customer
12/19/2025
excellent
12/20/2025
Thank you for this positive and encouraging review. We’re glad your experience was excellent and appreciate your support!
TUCSON, AZ
Steven H|2020 GMC 1500 Sierra
Confirmed Service Customer
12/19/2025
Very professional staff. They diagnosed my issue and had me back on the road as quick as possible.
12/20/2025
Thank you for this positive and detailed feedback. We’re glad our professional staff diagnosed your issue quickly and got you back on the road without delay. Your trust and support mean a lot to us!
MARANA, AZ
Porfirio D|2026 GMC Sierra 1500
Confirmed Sales Customer
12/19/2025
Ahmed was very heblpful and made it super easy best experience I’ ve had buying a new vehícle!
AHMAD EL FARAMAOUI
12/20/2025
Thank you for this enthusiastic feedback. We’re glad Ahmed made your vehicle purchase super easy and enjoyable—it’s wonderful to hear it was your best experience buying a new car!
TUCSON, AZ
Beatriz B|2022 GMC Terrain
Confirmed Service Customer
12/22/2025
Amazing costumer service from beginning to end!Arrived for vehicle service without an appointment and was still received amazing costumer service!
12/23/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Royal Buick GMC and we hope to see you again soon!
SAHUARITA, AZ
David M|2025 GMC Sierra 3500 HD
Confirmed Service Customer
12/23/2025
efficient
12/25/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
TUCSON, AZ
Jimmy S|2019 GMC Acadia
Confirmed Service Customer
12/24/2025
My vehicle was received promptly and I was offered shuttle service or ride share, and once my vehicle was ready for pickup, I was again sent a text to let me know. All requested services were performed and my car is ready for a holiday trip. Jay Rau was polite and professional professional.
12/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
Donald H|2019 Buick Envision
Confirmed Service Customer
12/19/2025
Good experence. Work completed early and everyone was good to work with.
12/20/2025
Thank you for sharing this positive experience. We’re glad the work was completed early and that our team was good to work with. Your support is truly appreciated!
TUCSON, AZ
Margaret M|2024 GMC Sierra 1500
Confirmed Service Customer
12/19/2025
I brought her in and they got to work on her right away
12/20/2025
Thank you for sharing this positive experience. We’re glad your vehicle was attended to promptly and efficiently. Your support is greatly appreciated!
TUCSON, AZ
Lawrence L|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
12/22/2025
Nicole worked well with us. She spent the entire day showing us different options to fit our needs with a vehicle within our price range and the trim we wanted. It was a full day, but we drove off very happy and confident that we made the right decision with the vehicle we purchased.
12/23/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Royal Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
TUCSON, AZ
Brian B|2018 GMC Canyon
Confirmed Service Customer
12/22/2025
The service took a bit longer than anticipated. Shop wasn’t ready, kinda like the Dr office. Arrive and you don’t get in for 30 minutes
12/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Carmelita G|2022 Buick Enclave
Confirmed Service Customer
12/24/2025
Fast service
12/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
TUCSON, AZ
Alfredo M|2025 GMC Sierra 1500
Confirmed Service Customer
12/25/2025
Great customer service!
12/27/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
TUCSON, AZ
Robert C|2026 GMC Terrain
Confirmed Sales Customer
12/29/2025
EXCELLENT
AMANDA HAYES
12/30/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
TUCSON, AZ
Nathan M|2015 Chevrolet Trax
Confirmed Service Customer
12/31/2025
They were amazing with my whole experience. They got me in and out quick and within the time frame quoted. Definitely will be bringing all my vehicles to Royal.
1/1/2026
We’re glad our team could make your experience seamless and within the quoted timeframe! We look forward to seeing you and your vehicles again at Royal Buick GMC.
TUCSON, AZ
Ronald B|2021 GMC 2500HD Sierra
Confirmed Service Customer
12/31/2025
Brought truck in for check engine light, emissions failure. Diagnosis took 2 weeks and a day and final outcome was to do a regeneration of a computer. They charged me for a regeneration that caused emission failure. Said that there were no component failure so wouldn't be covered by warranty. I understand that Christmas was in this 2 weeks but I waited to bring the truck in when I was directed to. Rebooting a computer shouldn't take 2 weeks and a day. Communication was not good; I had to call in and leave messages to find out what was going on.
1/1/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
MARANA, AZ
Jim M|2025 GMC Sierra 3500 HD
Confirmed Service Customer
12/24/2025
I needed a warranty appointment for an oil leak on my 2025 GMC Sierra 3500. Tim McDonald, Service Consultant, did an excellent job setting up the appointment, getting me a LYFT ride home and back to the dealership, getting me a rental car and keeping me informed of the progress of the repairs. I've been a customer of Royal GMC with previous vehicles also. I've always been satisfied with the work performed and the information given by the employees.
12/25/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
GRAND RAPIDS, MN
Dean C|2024 Buick Enclave
Confirmed Service Customer
12/24/2025
Good service. Had to make Reservations long time ago
12/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GREEN VALLEY, AZ
Richard H|2026 Buick Enclave
Confirmed Sales Customer
12/30/2025
Working with Martin was the best.
MARTIN ESCALANTE
12/31/2025
Thank you for the fantastic and appreciative review. We’re glad Martin made such a positive impression and helped create a great experience for you.
TUCSON, AZ
Andy N|2023 GMC Acadia
Confirmed Service Customer
1/1/2026
Galen is great taking care of me and provided awesome service.
1/2/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
TUCSON, AZ
Kevin H|2025 GMC Sierra 1500
Confirmed Sales Customer
1/6/2026
I've been doing Business with Royal for several years. The staff has been helpful and great to work with!
MARTIN RYAN
1/7/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
TUCSON, AZ
Jeffrey D|2025 GMC Sierra 1500
Confirmed Service Customer
1/7/2026
Quick and easy
1/8/2026
Thank you for the quick feedback. We’re glad your visit was simple, efficient, and hassle-free. We’re always here when you need us.
TUCSON, AZ
Jesus V|2016 GMC Terrain
Confirmed Service Customer
1/7/2026
Had one lugg cover on one tire come loose and if didn't realize it i would be buying a new one now. Otherwise all services were good.
1/8/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Kent R|2025 GMC Sierra 2500 HD
Confirmed Service Customer
1/7/2026
DEF spilled on the paint and not cleaned off and the DEF lid was not secured. Oil residue on the paint on the driver front quarter panel.
1/8/2026
Our team has acknowledged this review.
TUCSON, AZ
Corinne M|2022 Buick Envision
Confirmed Service Customer
12/31/2025
Everyone was friendly, helpful and all services were completed timely.
1/1/2026
We’re thrilled our team provided friendly and helpful service! It’s wonderful to hear all services were completed timely.
TUCSON, AZ
Frank R|2025 GMC Sierra 2500 HD
Confirmed Service Customer
1/2/2026
I was greeted with really friendly words as soon as I arrived. Service took as long as expected. ALL GOOD!!!
1/3/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
TUCSON, AZ
Bill H|2014 GMC Terrain
Confirmed Service Customer
1/2/2026
Mike in the Service department was very nice, knew what he was talking about and took the time to explain it to me.
1/3/2026
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
ORO VALLEY, AZ
Lamar S|2022 GMC 1500 Sierra
Confirmed Service Customer
1/7/2026
Terrible customer service. I feel my expectations were not met. Long wait times while my vehicle is still in your service area at the moment. Automated system makes it hard to reach a human agent, and having to repeat information multiple times and there’s still no determination to reach a solution. Vehicle in service over three months.
1/7/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TUCSON, AZ
Susan M|2021 GMC Yukon
Confirmed Service Customer
1/8/2026
Chris was fabulous
1/9/2026
Thank you for your kind words about Chris. We’re thrilled he made your experience fabulous!
MARANA, AZ
Christopher S|2021 GMC 2500HD Sierra
Confirmed Service Customer
1/9/2026
Everything went smoothly.
1/10/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
TUCSON, AZ
Amanda B|2018 Buick Encore
Confirmed Service Customer
1/10/2026
Repair was covered under Royal’s forever warranty which was amazing. However, getting ahold of the service advisor assigned to our vehicle was difficult and we didn’t hear any updates for 4 days after being told we’d hear something the next day. As well, at pick up we assumed we needed to find and speak to our service advisor for pick up, we couldn’t find him in office, but luckily another gentleman helped get us to the service desk inside. As well, when we got the keys, we asked where the vehicle was located, clerk at counter said out on this side somewhere. We couldn’t find it and same young gentleman came to the rescue again and said “it’s probably out back, I’ll go grab it for you”. So, he is to be commended for jumping to action as he was the only one we encountered with any real knowledge or customer service skills to make sure we were taken care of. They rest was a bit of a mess communication wise.
1/11/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
VAIL, AZ
Anis H|2025 GMC HUMMER EV SUV
Confirmed Service Customer
1/8/2026
Very professional and accommodating
1/9/2026
We appreciate your kind words. It’s wonderful to hear our team was professional and accommodating during your visit.
TUCSON, AZ
Bryan B|2024 GMC Terrain
Confirmed Service Customer
1/8/2026
They got my vehicle in on time and done in a reasonable amount of time.
1/8/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
TUCSON, AZ
Derrick H|2021 GMC 2500HD Sierra
Confirmed Service Customer
1/9/2026
When I picked up my 2021 GMC 2500HD SLT from the dealership after getting my oil changed, tires rotated, and transmission flushed… there was oil on my steering wheel, on the exterior paint of my truck (from bumper and hood area), and oil/fluid all over the bottom of my truck to the point where I thought bolt or something was loose because I had oil on my driveway the next morning. Thankfully, Justin (service manager) got me in first thing the next morning to check underneath the truck and clean things up. He verified the team didn’t do a good job cleaning up after working on my truck. Thank you Justin for addressing my issues and helping out, appreciate you!
1/10/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
TUCSON, AZ
Louis P|2016 Buick Encore
Confirmed Service Customer
1/11/2026
Thorough profession service.
1/12/2026
We appreciate your positive words about our thorough, professional service. It’s always our goal to deliver quality care you can rely on.
TUCSON, AZ
Kenneth B|2026 GMC Terrain
Confirmed Service Customer
1/12/2026
Very nice people and I felt welcomed
1/13/2026
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
TUCSON, AZ
Daniel M|2023 GMC Canyon
Confirmed Service Customer
1/13/2026
Brought my vehicle in for a leaking upper radiator hose under warranty on 12/18/2025. I was not provided an estimated time of completion. I did appreciate the loaner "car" but my 2023 GMC Canyon is $50K truck so wasn't excited about the downgraded loaner and it was an hour wait for the loaner car's paperwork to be completed. Strike 1. That was the least of my worries. Your service "team" held my truck hostage for exactly 3 weeks before completion. The cause....waiting for GMC to ship the replacement hose. Strike 2. I called Quebedeaux during the 3-week wait and they had an OE aftermarket hose available from Reno in 2 days! Ironically I was the one that made this suggestion to Royal's service dept since apparetnly this idea was too creative for the service team to think of. Really? Strike 3. It was finally finished on 1/8/2026 exactly 3 weeks from the day I brought it in. When I drove off I hadn't bothered to check to see the level of the coolant in the overflow bottle was BELOW FULL. The amount of coolant the leaked out of the radiator hose WAS NEVER REPLACED. Strike 4. Then after parking the vehicle at the hardware store 7 miles away, I noticed that both my front and rear cameras were no longer functioning. Strike 6. The telematics also failed and now I cannot connect MYGMC app to the car for remote unlocking etc. Onstar indicated the telematics unit has failes. Strike 7. These QUALITY issues are common AFTER ROYAL BUICK GMC "completes" their service; it's happened before with Royal since the service technicians have no interest in providing quality work. WORST DEALERSHIP EVER. When I buy myself a Cadillac in the near future, I will gladly drive out of the state if necessary to avoid doing business with such a poor business. This reveiw is not based on this experience alone. Your sales team was even worse; they were actually dishonest and could keep their lies straight. Most distasteful, unprofession business I have ever dealt with. To top it off, management is aware and not interested in correcting this behaviour. Top-down deceit and disfunction is fostered and apparently rewarded in every dept. Two redeeming factors....Christina and the very petite lot attendent....at least they are sincere and haven't been corrupted yet.
1/14/2026
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
MARANA, AZ
Abel S|2020 Buick Encore GX
Confirmed Service Customer
1/12/2026
Call me 520 490 5367
1/14/2026
Our team has acknowledged this review.
TUCSON, AZ
Martin M|2008 Chevrolet Silverado
Confirmed Service Customer
1/12/2026
10 out of 10 experience! Everything from customer service to the professional repair done on my vehicle, simply excellent.
1/13/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Take care!
TUCSON, AZ
Todd K|2026 GMC Sierra 1500
Confirmed Sales Customer
1/12/2026
Leased a GMC Sierra at a very reasonable rate. The salesman, Spencer Harris, was helpful in finding the truck with the best features and walking us through the financing. I plan to continue getting my vehicles from Royal.
SPENCER HARRIS
1/13/2026
Hi, we're happy you found our staff to be helpful during your experience here at Royal Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
MARANA, AZ
Thomas C|2017 Buick LaCrosse
Confirmed Service Customer
1/12/2026
Great Service
1/13/2026
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Connie A|2017 Buick Encore
Confirmed Service Customer
1/12/2026
Gaylen is such a delight to work with very pleasant, polite, professional, & informative. Keeps his word on updating & keeping us posted on the status of the vehicle. we are very pleased with his work ethic. Thank you, Gaylan!
1/13/2026
Thank you for the review! Our staff is committed to providing each of our clients with the best automotive experience. We're looking forward to your next visit with us!
TUCSON, AZ
Ronald B|2024 Buick Envista
Confirmed Service Customer
1/13/2026
Went in for an oil change. Was told it would be 1.5 hours, max 1.75. Place was not busy at all. 2-1/2 hours later, after four trips to the cashier to find out what was going on, we finally got our paperwork. Cashiers reacted very slowly even after we told them we were going to be late for a very important medical appointment. No apologies, no reactions and our service person never even walked out to acknowledge they were late. There is also a strange $10.16 fee for a "customer shop charge." what is that all about? We never went in the shop. Is that to help feed your race horses? Very disappointed with not only the slow process but also the lack of caring from anyone on staff.
1/13/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
GREEN VALLEY, AZ
Mark L|2021 GMC Yukon
Confirmed Service Customer
1/13/2026
I took my Denali Yukon in for service due to a recall for an engine issue. After a test was done I was told that they saw no major issues with the engine but the fix to the problem was to put in a heavier weight oil. This seems like a band aid to a potential major problem. In addition to that I was told that my next oil change would cost me about $250.00 or double due to this problem. Why should I have to pay double for something that was all due to GMC's issue. I am also concerned about the value of the car when I go to sell it or trade it in. Who would want a car with a potential major engine issue. This may deter me from ever buying a GMC again.
1/13/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
TUCSON, AZ
Brandon G|2026 GMC Sierra 1500
Confirmed Sales Customer
1/14/2026
Spencer was awesome. Everyone was super professional. This was my first time visiting this location and would recommend again!! Shout out to Krystal as well. Thank you guys
SPENCER HARRIS
1/14/2026
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
TUCSON, AZ
Lynn O|2025 Buick Envision
Confirmed Sales Customer
1/15/2026
I had taken my old Buick in for an oil change etc. When I arrived I was greeted by a pleasant and friendly lady. She informed the tech I was there. I don't remember their names, I'm sorry. She also asked if I was interested in trading my Buick for another one. I'd been thinking about it, so She connected me with one of their salesmen, Jose. He was also very pleasant and friendly. He showed me on the computer what was available then we looked at the choices I made. I bought a 2025 Buick Envision and picked it up the next day. A young man named Marty helped me then. I picked up my old car and the service department was fantastic also. I never felt pressured, and was confident in the service dept. Thank you all for the excellent service. Lynn Otte
JOSE RAMIREZ
1/16/2026
Thank you for the thoughtful and detailed review, Lynn! We’re thrilled you had a pleasant, pressure-free experience from service to sales and enjoyed your new 2025 Buick Envision. Your trust and kind words mean so much, and we look forward to welcoming you back anytime.
TUCSON, AZ
Warren G|2024 GMC Sierra 1500
Confirmed Service Customer
1/15/2026
The experience of getting my oil changed was fine. The cost was higher than expected. I had received a flyer from GM in the mail that said the charge would be 99.00 .and I'm sure I was charged 50.00 for the fuel injection cleaning last time. I was charged 320.oo.
1/16/2026
Thank you for sharing your experience. We’re glad your oil change went smoothly and appreciate your feedback about the pricing. Your input helps us continue improving, and we hope to serve you again.
TUCSON, AZ
Patrica R|2020 GMC Acadia
Confirmed Service Customer
1/15/2026
I was greeted and told where to park my car by Susan, a very friendly employee.. Jay was the Service Consultant and he kept me informed.
1/16/2026
Thank you for sharing your experience! We’re glad Susan and Jay made you feel welcomed and kept you informed throughout your visit. We appreciate your support and look forward to assisting you again.
TUCSON, AZ
Luis B|2020 GMC 1500 Sierra
Confirmed Service Customer
1/16/2026
Great and improved service!!!
1/16/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
TUCSON, AZ
Tony S|2016 Buick Encore
Confirmed Service Customer
1/16/2026
Chris and his crew corrected my problem ahead of expected time.
1/16/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
CORONA DE TUC, AZ
Fred H|2023 Buick Envision
Confirmed Service Customer
1/16/2026
Everyone very friendly, clean environment, service completed on time, recommendations made, and will fulfill next visit.
1/17/2026
We appreciate your thoughtful and positive feedback about our friendly team and clean environment. It’s great knowing your service was on time with helpful recommendations for next visit. Thank you for choosing us, and we look forward to seeing you again.
TUCSON, AZ
Patricia O|2024 Buick Encore GX
Confirmed Service Customer
1/18/2026
Quick, efficient. Though still do not receive phone messages in my car after update. Had this issue since getting the car.
1/20/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
ORO VALLEY, AZ
Gregory F|2022 Buick Encore GX
Confirmed Service Customer
1/19/2026
Very good service. Galen was very helpful
1/20/2026
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
TUCSON, AZ
Jim C|2024 GMC Sierra 1500
Confirmed Service Customer
1/20/2026
Greeted well upon arrival. Service advisor handled everything quickly.
1/21/2026
Thank you for the positive and thoughtful feedback. Our service advisors aim to handle everything efficiently while keeping guests comfortable. We appreciate you and look forward to welcoming you back.
VAIL, AZ
Lianne S|2017 Buick Enclave
Confirmed Service Customer
1/21/2026
Always wonderful service!
1/22/2026
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
MARANA, AZ
Kenneth W|2026 GMC Sierra 1500
Confirmed Service Customer
1/21/2026
AGAIN JUST A SMOOTH PROCESS FROM START SALE, PARTS AND TO PAYING MY BILL
1/22/2026
Thank you for your feedback! We’re glad to hear that your experience was smooth from start to finish. We appreciate your business and look forward to serving you again!
TUCSON, AZ
Thomas F|2024 GMC Canyon
Confirmed Service Customer
1/14/2026
Service Consultant was excellent!!
1/16/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
TUCSON, AZ
David B|2018 GMC 2500HD Sierra
Confirmed Service Customer
1/14/2026
Service advisor was professional and courteous. The appointment was scheduled via phone call and did not capture or inform service of all needs. Only oil change. I was specific and said truck also needed fuel filter, and Glo plug replaced. Phone person thought this would take approx 2 hours. When service advisor saw all of this - he scrambled to get done on Friday. I then needed to re-arrange my day. Truck was done at 1:30pm.
1/16/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
TUCSON, AZ
Robert H|2024 GMC Yukon
Confirmed Service Customer
1/15/2026
My service advisor was very helpful in making sure that all of my questions were taken care of. You can tell that he is very knowledgeable in his field.
1/16/2026
Thank you for recognizing your service advisor! We’re happy they answered all your questions and provided knowledgeable, professional service. We appreciate your trust and look forward to your next visit.
VAIL, AZ
Nancy L|2017 Buick Encore
Confirmed Service Customer
1/16/2026
Very good service department.
1/17/2026
Thank you for the kind and encouraging feedback about our service department. We’re glad your experience was very good and well-handled. We appreciate your trust and look forward to your next visit.
GREEN VALLEY, AZ
June B|2021 GMC Yukon
Confirmed Service Customer
1/19/2026
Just had major recall service on my motor of GMC Denali. Not happy about this type of recall and value of my vehicle.
1/20/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
MARANA, AZ
Manuel R|2022 GMC 1500 Sierra
Confirmed Service Customer
1/20/2026
There was some typ of oily substance on my fenders and on drivers front side exerior
1/21/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
TUCSON, AZ
Lea-Ann M|2023 GMC Terrain
Confirmed Service Customer
1/20/2026
Chris S. Is great!Every one is very nice,friendly,and helpful.
1/21/2026
Thank you for the kind and enthusiastic feedback about Chris and the team. Their friendly, helpful approach makes every visit smooth and enjoyable. We appreciate you and look forward to your next visit.
TUCSON, AZ
Brandon H|2015 Buick Enclave
Confirmed Service Customer
1/21/2026
Very difficult to speak with a service advisor on the phone. When picking up the vehicle following service, the cashier was not friendly and basically dropped the keys and paperwork on the counter without making eye contact; despite me having just signed the repair bill. Not sure if it was just an entirely "off" experience, but nothing was easy from the time the appointment was made till I picked up the vehicle afterward. Certainly did not feel as a customer, or even valued as a person.
1/22/2026
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
TUCSON, AZ
